Turbo Tax assumes all instructions were self-explanatory, thus did not require to be placed in the information boxes. Basic instructions ONCE I found them! were lacking clarity. It was assumed that the user would automatically know an additional software, if compatible at all, was required to be downloaded, simply to print. When seeking "help" assistance, AI feature should provide accurate information or instructions, however, it showed canned answers that were irrelevant to help questions. Turbo Tax developed with AI required an additional 8 hours to figure out how to insert information, how to utilize the software features for accuracy. This was the most difficult software to use in my many years of using Turbo Tax.

The Fed TurboTax Business works well, but the state versions are not worth the money. They do little more than transcribe federal data to the state forms. I used both Virginia and California forms this year for trusts I manage. The California version had fatal errors in two areas that prevented e-file: 1) required a W-2 for CA Withholding even though the withholding was all per Real Estate Sale (CA Form593), and 2) insisted on generating Form 5805 assessing a Late Penalty even though I clearly met the exemption from penalty criteria and CA says NOT to file the form in that case. Because I had to override the penalty values, TTB wouldn't let me e-file. Another annoying issue, typical on the state forms, is inadequate explanation of what to do with some data. I had some federal data (allocable depletion?) that it just told me to "enter on the appropriate state form". No Help info provided. How useless.

There is not nearly enough "explanation" for filing in many forms and the "Help" and "Support" features are practically worthless. They provide almost no contextual help information but merely take you to their generic "support" webpage. I found it to be such a waste of time, that it was much easier to use Google or a an AI site (Perplexity) to search for clarification or answers. Furthermore, I needed to file a State return but it cannot be e-filed. TurboTax cmptlydop e ball on this and did nt even "suggest" I print and mail a Stat eur (nor did it give the the instructions to d so!!). I know this from prior years, when I did print and mail my State return but TT did not include the Fed 1120S (which my State requires), causing me to have to file an amended State return.

It would be nice if I could attach supporting document such as brokerage statements so that i could submit electronically. There are problems with the program, if one selects a drop down box for a form and if one decides to remove it, the form remembers and it is included in taxes, it does not get backed out of the tax return. Pretty funky. When entering dates for short and long sales it is often necessary to use "Various" which is exceptable for IRS. But it creates an error in the program

Still way too expensive for a simple trust. It also is not helpful when looking up details within the return for required information during review time. I believe TurboTax Business is an evil necessity. Every year I complain about not being able to upload the 1099 forms and detail from broker. Every year I'm still not surprised it is not available.

Have been using TurboTax for my LLC tax return for the past 10 year. I find it easy to use and like that it has my historical information so I don't have to repopulate the previous year's numbers. I also like that i can switch to Forms mode to see the actual forms.

I just filed an "S" corp return. There are several NYS adjustment that are not clearly explained. For example: NYS does not allow SS179 depreciation on certain assets. The disallowed deduction needs to be added to form 225. The difference between the federal depreciation and NYS depreciation can be deducted on the NYS return over 5 years at 20% beginning the following year. I did not see any of this on Turbo Tax Business software. It is possible I missed the directions.

I have been using TurboTax for decades. For as long as you have been at this, your UI is abysmal. For example, when you ask "Do any of these apply?" sometimes you havce checkboxes including "None" and other times you expect the response via a button at the bottom -- and sometimes there are both. Be consistent. Your process for downloading updates is clunky. You ask questions about prior years when you should be getting the answer from my prior year return. When you find an error or mismatch you open a form in a tiny window and expect me to navigate that. When you take me to the Intuit site to buy something you don't use a regular browser window so I can't access my saved passwords. Your AI/auto-correct in this response text box keeps screwing up what I'm typing (dropping keystrokes and making other mistakes).

It had errors, that i knew were errors, for a few weeks until you finally fixed it. It gave me access to the forms but would not let me update the errors. Also, your state business turbotax is awful. Where the federal guidance is very good, the VA guidance is non-existent and i have to go to IRS pages to try to determine what to do.

For Intuit, absolute terrible customer service. The representatives that answer the phone have no clue what you are talking about or how to help. They have to put you on hold for every question and ask someone else. Then they put you on hold and don't come back, someone else answers and you start all over. After an hour and a half they just try to get you to purchase another turbo tax desktop (when you already have it, they just are not smart enough to help). Next time you actually call Turbo tax and after you actually get a human on the phone, she helps you in minutes! I gave 3 stars because Intuit gets zero or negative 1 and turbo tax representative gets 5!!