The grill came damaged so I requested a return. When I was sent the return label through email, the file would not open. I called customer service to tell them what was going on and they canceled my replacement and told me fedex would pick up the damaged grill. I told them I wanted a replacement and they told me “the back office” will have to approve it and I would receive an email. I have called customer service again and was told the same. I have also emailed customer service with no luck and having this issue resolved.

Love this Griddle! Better priced than a blackstone and the only difference between the 2 is the blackstone has a hood. This one has holes to add the hood later if wanted though. Already used it 7 times in less than 2 weeks! Easy, clear instructions to put together. May require one more person to help. Burns evenly throughout. Can’t say enough good things honestly!

The assembly instructions were easy to follow. All components appear to be solid and well made. I have only used it one time, but was pleased with the results. I probably would have rated it a 5 star if I had more time to use it prior to writing this review.

I purchased this in the middle of December in Iowa. I got to grill one time before it got too cold. I have had many BBQ grills over my 73+ years of life, but this Griddles is by far the best. I grilled some bones chicken thighs & breast on it and they tasted GREAT!

Honestly this griddle is perfect for me and my little family. It beats cooking on the stove without a doubt. For the price it is well worth it, all you will need to buy separately is degreaser/cleaner, rags, and spatulas. I recommend it’s is for a family of 4 tops if more probably need a bigger griddle.

We have been wanting a griddle for some time. We researched and researched. We saw this in the store and love it more than the Blackstone. I have done many new opening of restaurants and this griddle does not disappoint. I feel like I’m cooking on a professional griddle. It took 1 2 hour section to season it. It does not stick, it cleans fast and easy. I’m in love love with it. Must get if looking and the 36” just perfect. Tonight I made 6 chicken breast, 5 lbs dice potatoes, 2 large onions with room to spare. Not to big either same as a big grill.

Best thing I ever bought I cooked a big breakfast the other day for the first time I made everything on this little baby. Eggs bacon sausage hashbrowns pancakes oh my God it was wonderful we sat out on the picnic table and ate I love that absolutely loved it no cleanup in the kitchen

It's everything I was looking for in a large griddle and at a fraction of the cost of its competitors. The only issues I have with it are the drip tray needs to be closer to the bottom edge and it doesn't have an electric igniter. But, I knew these issues when I bought it, so I am still giving it a 5. I didn't see paying and extra $100+ for an igniter...long match or $3 long neck lighter.

Only getting two stars because did not.gome with the correct brackets to put together properly. Called number and sent email, their response was don't have anymore. Grill is together but ugly. Seasoned easily but took awhile. Cover is useless if slight wind will blow it off. Had to strap it down with bungee cords.

We really like the griddle. We are in our late 70's but we're able to get it installed successfully. We have used it a couple times but we could never get the ignitor to work. We had to lite it from home on the left end. We have called the customer service number and a new ignitor has been sent out. We have not gotten it installed as yet. We are hoping this will be an easy exchange. We like the griddle.