Thank you for sharing your feedback with us. We apologize for the inconvenience that you encountered with your LG refrigerator. We would like to investigate your case and assist you with this. To proceed, please send us a private message on Facebook or Twitter at @LGUSSupport with your contact number. You may also call us at (800) 243-0000, and we'd be glad to help you out with your concern. -Cazz

We are deeply sorry to hear about the fan failure in your LG appliance and the resulting inconvenience of almost losing $300 worth of food in the freezer. We understand the importance of a properly functioning refrigerator, and we regret that this situation occurred. Your satisfaction is our priority, and we want to address this matter promptly. Please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. -Carl

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane