We're sorry your Ultra Soft TP feels thinner, and we appreciate you bringing this to our attention. We upgraded these rolls to include Smooth Tear perforations so you can enjoy the go more conveniently, and we have strict controls in place to ensure you receive them in irresistible condition. We're sorry this wasn't the case for you, and we take feedback like this seriously. We want to make this right and have our Quality Team look into this further, so when you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

We only want our best reaching you, Phara, and this is why we have multiple quality controls in place to check ours rolls before they ship out. Let's get to the bottom of this, and see how we can help ensure you're rolling smoothly once again. Please call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST.

We can assure you that our Ultra Soft goes through strict quality checks to ensure it reaches you in the best possible condition, and we'll be sure to share your comments with our team. The last change we made to our Ultra Soft was in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. As well, the Super Mega roll format changed at this time.