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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
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4.7 out of 5 stars
stars14.4K ratings6,236 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,262)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (502)

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Showing 71-80 of 6,236 reviews
May 31, 2025
judy
3 out of 5 stars review

Verified Purchase

Charmin

The inside cardboard rolls are always smashed and they are regular rolls. The paper is soft and durable with easy tear at the start of roll.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're beary sorry to hear this, Judy, as our rolls go through extensive quality testing to try to ensure you receive them in perfect condition. We'd like to learn more and do our best to make things right. Please give us a call at (800) 777-1410.

Sep 1, 2025
LindaB
2 out of 5 stars review

Verified Purchase

Smaller sized rolls

Bought to compare to your competitor and the rolls are MUCH smaller in size. Most likely will not purchase again your packaging.

Helpful?22BGAL331U3T13615453039
Aug 31, 2025
XX
5 out of 5 stars review

Verified Purchase

Scan and Go

Was on sale when using Scan and Go, which is very beneficial not only for the discount but for time saved in store.

Helpful?22BGAL331U3T13615453039
Jul 10, 2025
Anonymous
5 out of 5 stars review

Verified Purchase

Saving money & time

Like saving money and time on shopping buying in bulk saves monet and buying online saves time and wear and tear on my vehicle and me

Helpful?22BGAL331U3T13615453039
Aug 15, 2025
Stephanie T
5 out of 5 stars review

Verified Purchase

Quality toilet paper

I like this paper, though it has gotten very expensive. Since I am using Scan and Go I often save about $5 on my purchase.

Helpful?22BGAL331U3T13615453039
Jul 30, 2024
Rick
2 out of 5 stars review

Verified Purchase

Quality is lower than before

Packaging causes rolls to distort making it difficult to unroll sheets. New wavy perforations do not separate sheets cleanly

Helpful?22BGAL331U3T13615453039
reply from Charmin

Thanks for taking the time to reach out, Rick. We have a number of quality checks to ensure your paper towels tear with ease, so we're sorry to hear this and you may want to try our Ultra Strong if you're looking for the traditional perforations. We'd like to make sure you get the best, as well as share your experience with our Quality Team.

Sep 22, 2024
Soulaqua1929
2 out of 5 stars review

Verified Purchase

Go back to 5 years ago!

Quality control, it’s super dusty the paper is so cheap at this point it leaves dusty residue behind after cleaning. Use to be the best. What is going on with all these products. From a-tips to lotions just horrible and increasing prices ugh!

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're sorry to learn of your recent experience with Charmin Ultra Soft. What you've described isn't what we'd expect since our TP goes through such extensive quality and consumer testing. We'd like to learn more and help you best. Please give us a call at (800) 777-1410.

Dec 19, 2023
Barbara
2 out of 5 stars review

Verified Purchase

Love/hate relationship

I love how this new toilet tissue tears, but I dislike — no I hate how they are shorter rolls. When you put it on the toilet tissue roller, it doesn’t go all the way across which means you’re really getting less paper.

Helpful?22BGAL331U3T13615453039
reply from Charmin

Thanks, Barbara, for reaching out to Charmin, and sharing the love and hate you have for our rolls. We're so sorry you're disappointed in the width of your Extra Mega Rolls. It sounds like you're more used to picking up the Jumbo rolls you can regularly purchase at club stores like Sam's Club. Jumbo rolls are 4.2" across at the core, while Mega Rolls core width is just under 4". Next time you're at Sam's Club, ask them when they plan on having Charmin Ultra Soft Jumbo Rolls in stock; we're sure they'll happily help you with this. You can also call them at 1 (800) 746-7726.

May 6, 2024
Guy next door
1 out of 5 stars review

Verified Purchase

Tears up in the wrong places

Do not buy this unless you want little bitty pieces up your… every time I use it my finger ends up in the wrong place… use the Sam’s brand.. cheaper and durable. This time cheap is better.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We understand your frustration and are beary sorry your TP is tearing incorrectly. We regularly shut down our manufacturing lines to ensure all the mechanics are in working condition so you receive your TP in perfect condition, and we're so beary sorry this isn't your experience. So we can learn more about your product and assist you further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.

Aug 24, 2024
CandiceS
1 out of 5 stars review

Verified Purchase

Falls apart too easily

You know in the commercials when they talk about the toilet paper not sucking to you? Yeah that’s a lie. This stuff falls apart at the slightest friction. Too bad the ultra strong clogs the toilet.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We appreciate you reaching out, Candice. We would like to help you further, and hope you'll give us a call Monday through Friday, between the hours of 9:00am to 6:00pm EST, at 1-800-777-1410 for additional assistance.