We're sorry we have disappointed you. We did make slight changes to the roll, we feel our changes have only improved the quality of our TP. Thanks for sharing your thoughts. We will pass on to our team and we hope to stay on your TP holder.

We're sorry to hear that you feel this way about our new Smooth Tear perforation. We can assure you that a lot of thought goes into the design of our toilet paper, and our Smooth Tear is designed to provide improved dispensing while leaving behind a clean edge. We'd also like to mention that we haven't made any recent changes to the width of our Mega rolls. We'll be sure to share your comments with our team, and we'd also be happy to learn more about your experience. When you're able, please give us a call at (800) 777-1410.