We're sorry to hear that you feel this way about our new Smooth Tear perforation. We can assure you that a lot of thought goes into the design of our toilet paper, and our Smooth Tear is designed to provide improved dispensing while leaving behind a clean edge. We'd also like to mention that we haven't made any recent changes to the width of our Mega rolls. We'll be sure to share your comments with our team, and we'd also be happy to learn more about your experience. When you're able, please give us a call at (800) 777-1410.

The latest upgrade to our rolls was made to deliver an improved tear. We're sorry to hear you’re not a fan of the Smooth Tear on our Ultra Soft rolls and you may want to give our Ultra Strong with its traditional tear a try. We appreciate your feedback and can be assured we're sharing your thoughts with our Quality Team.