We appreciate you sharing this and are sorry your toilet paper wasn't up to par, Rocky. Our new Ultra Soft Rolls should include the Smooth Tear scalloped edges to give you less hassle, and we're letting the team know that wasn't the case. We have strict controls to check the quality of our products throughout the manufacturing process, and hearing from consumers like you helps us improve. We'd like to gather more details on your products so we can fix this. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

Thanks for sharing you're looking for a longer roll. Did you know our "Super Mega" and "Family Mega" rolls are both larger than the Extra Mega ones? Super Mega Ultra Soft rolls have at least 336 sheets on them, while Family Mega Ultra Soft ones have 313 sheets on them. Next time you're at Sam's Club, ask them if they have these larger rolls available. You can also call them for help, their number is 1-888-746-7726.