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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars14.4K ratings6,236 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,262)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (502)

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Showing 241-250 of 6,236 reviews
Mar 5, 2024
Rodnie
5 out of 5 stars review

Verified Purchase

Charmin is still the best

I have always bought Charmin toilet paper-their new campaign for a wavy perforation is stretching for a reason to make it different-I think the cutter is cheaper. Still a great brand for a great price.

Helpful?22BGAL331U3T13615453039
Feb 9, 2025
DLB
2 out of 5 stars review

Verified Purchase

So So

Does not tear evenly between sheets, quality of paper is not the best when considering the price being charged for this product. Over $30 per package is very high.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We want to roll out smoothly and dispense with ease, and we're sorry to hear that's not what you've experienced. Quality is important to us, and we truly want you to only receive our best. This is why we have strict quality controls in place that check all our products before they roll out. We'd really like to see how we can help get you back to enjoying the go with Charmin again. Please call us at 1-800-777-1410 between the hours of 9am-6pm Monday-Friday, so we can assist further.

Feb 8, 2024
J Wow
5 out of 5 stars review

Verified Purchase

Outstanding soft TP w/ no shredding @ the tear!

My fave TP anyway, but now w/ state of the art “smooth tear / wavy edges” the paper NEVER EVA SHREDS AT THE TEAR EDGE!!!! I can’t believe it took this long to perfect the tear! Awesome! I will never use another TP!!

Helpful?22BGAL331U3T13615453039
Aug 12, 2024
Manon57
2 out of 5 stars review

Verified Purchase

Not what it used to be!!

Why is the Charmin sold at Sam’s club narrower than it used to be and narrower than the other big warehouse’s Carmin??!! Awful. I’ll have to shop for TP at the competitor.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We aim to impress you with our many roll size options and are sorry for any frustration with the ones available at your local Sam's Club store. Your satisfaction means a lot to us and we're happy to help more. We encourage you to give us a call at (800) 777-1410 so that we can do so best.

Dec 27, 2023
TL
1 out of 5 stars review

Verified Purchase

Terrible perforations

Long time use of this brand but recent perforations (especially wavy type) are a total failure; none existence on some rolls while others are only partially perforated.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We understand your frustration and are sorry your TP isn't tearing at the perforations. Our new Ultra Soft Rolls include Smooth Tear technology to give you less hassle while you enjoy the go, and we're so beary sorry this wasn't the case. Our manufacturing lines are shut down regularly to ensure all the mechanics are working so your product is in perfect condition, and we'd like to discuss your experience further so we can fix this and help with your purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

Jun 23, 2024
Mempho777
5 out of 5 stars review

Verified Purchase

Worth It Over the Cheap Sandpaper Tissue

I know its toilet paper,but when this goes on sale,we buy a few.The softness,and the fact it doesn't fall apart,sets it apart from the others.Its worth the couple of extra bucks versus that sandpaper tissue paper.

Helpful?22BGAL331U3T13615453039
Jan 31, 2026
rebeccab1908_6046
5 out of 5 stars review

Only Brand of Toilet Tissue We Use

I’ve used Charmin for years because they have some of the softest products and the same applies to this. I’ve tried other brands that are cheaper but they’re hard, thin, and uncomfortable to use. But not Charmin! This brand is soft, thick, and you’ll be glad you bought it. Sometimes they have a sale but it’s worth the price, especially if you want the soft, thick and lasting toilet tissue.

Review from influenster.com
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Feb 5, 2026
Juju
2 out of 5 stars review

Marketing ploy I'm not buying

The paper iself is wonderful Charmin. The tear has quality control issues. When it works it works. When it doesn't it doesn't. There are stretches in every roll that won't tear because the paper isn't scored. More frequent stretches in every row that have weak scoring, causing waste due to poor tearing. If my business was toilet paper I'd make sure any great innovation was actually consistently great before I retooled and spent marketing dollars. I have never in my life considered leaving a toilet paper review until this product rolled out.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Hi there, thank you for reaching out and for taking the time to share such detailed feedback with us. We’re sorry to hear about the tearing and scoring issues you’ve experienced — that’s certainly frustrating, especially when you otherwise like the paper itself. We understand how inconsistent performance can lead to waste, and that’s not the experience we want with Charmin. Your comments are important to us, and we’d really appreciate the opportunity to learn more and share this directly with our Product Quality team. Please give us a call at 1-800-777-1410, Monday–Friday, 9:00 AM–6:00 PM EST, so we can better understand what you’re seeing and see how we can help. Thank you again for taking the time to let us know — we truly value your feedback.

Jan 26, 2026
yvonnes161_8145
3 out of 5 stars review

Soft and durable, but my household is divided on h

Soft on your bum and durable for the business that it needs to do. Half of my family loves this the other half doesn’t because they say that when they go to the bathroom, this toilet paper leaves behind little cotton trails when they do number two. Personally, I haven’t noticed it, but I do live in a divided house when it comes to this toilet paper. In my opinion, it is soft durable and serves the purpose, but sharing the experience that my household has had.

Review from influenster.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Hi there, thanks for sharing such a thoughtful and honest review. We’re glad to hear that many in your household find the Ultra Soft toilet paper to be soft, durable, and effective. That said, we understand the concern about the lint or “cotton trails” some family members have noticed — feedback like this is really helpful for us to better understand different experiences. We’re sorry for any frustration this may have caused, and we’d appreciate the chance to learn more and help. Please feel free to reach out to Charmin Consumer Care at 1-800-777-1410, where our team will be happy to assist and address your concerns.

Feb 28, 2026
Joseph3659
2 out of 5 stars review

Not like it used to be.

I've been buying Charmin for as long as I can remember and I must say that the quality and amount of "MEGA" rolls has declined considerably. I also don't care for the new easy tear feature for I find it wastes more and it has lost its' strength as well. I'm no longer going to purchase your product. Good luck in the future.

Review from charmin.com
Helpful?22BGAL331U3T13615453039