We want to roll out smoothly and dispense with ease, and we're sorry to hear that's not what you've experienced. Quality is important to us, and we truly want you to only receive our best. This is why we have strict quality controls in place that check all our products before they roll out. We'd really like to see how we can help get you back to enjoying the go with Charmin again. Please call us at 1-800-777-1410 between the hours of 9am-6pm Monday-Friday, so we can assist further.