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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars
14.5K ratings6,247 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,263)
  3. 3 stars3% (449)
  4. 2 stars2% (279)
  5. 1 star3% (504)

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Showing 2,161-2,170 of 6,247 reviews
Nov 29, 2014
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

too narrow

[This review was collected as part of a promotion.] The current width of Charmin toilet paper is not wide enough. Who thought that narrow toilet paper is better? If I can find a wider toilet paper roll, I will buy it! They've taken a Cadillac and made Volkswagen out of it.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 13, 2024
Reviewer name: Smurf
1 out of 5 stars
1 out of 5 stars review

Horrible Smooth Tear Toilet Paper

We've bought Charmin Ultra Soft Toilet Tissue for many, many years. I've spent 60 + years serving the United States Navy. There are roughly 1.4 million military personnel and families serving the United States. All of us are used to putting a Straight Edge on everything we do, i.e. folding Tee Shirts, Underware, towels, etc. With the new SMOOTH TEAR it is impossible to put a straight edge on toilet paper. Don't know where your engineering personnel came up with this Smooth Tear but it is horrible, if this isn't fixed you'll lose a lot of customers.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

We understand your frustration and appreciate you sharing what happened to you. Our new Ultra Soft Rolls were upgraded to the Smooth Tear edges to make enjoying the go more convenient, and we regularly shut down our manufacturing lines to ensure you receive the superior quality you deserve. We're so beary sorry this wasn't the case for you. Hearing from loyal consumers like you means a lot to us, and we'd like to discuss your experience to help us improve. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

May 9, 2014
Reviewer name: Samuel
3 out of 5 stars
3 out of 5 stars review

Hate the new narrower rolls!

I love your product and have used it for years but your "new" narrower rolls will force me to find an alternate product. For heaven's sake, raise your price if you absolutely have to but don't compromise the quality of your product or your reputation!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from CM

Thanks for the honest feedback. We're sorry to hear that you will be switching brands. We hope you'll find that while we have made some changes to the rolls, we also invested in the product to bring you a better bathroom experience. Thanks for taking the time to review us and for the support, we appreciate it!

Jan 19, 2015
Reviewer name: steph1980
5 out of 5 stars
5 out of 5 stars review

Softest Tissue I've EVER Used!

[This review was collected as part of a promotion.] I just received a 4 pack of Charmin Ultra Soft Mega Rolls to try for free! I love it already! At first I thought, Wow... that's a pretty big roll of tissue, but its super soft and durable and will NOT clog your septic system either. I thought it would be kinda expensive because of the awesome quality of the product, but when compared to other brands its actually well worth the money!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 20, 2015
Reviewer name: nomukakirl
5 out of 5 stars
5 out of 5 stars review

Charmin Ultra Soft Mega Rolls

[This review was collected as part of a promotion.] I received the Charmin Ultra Soft toilet paper from Charmin today. Tried it out and I love it! We are a Scotts brand household, but after trying this brand it comes close with just a lil bit of extra padding. I would highly recommend this product.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 7, 2015
Reviewer name: Doozie
3 out of 5 stars
3 out of 5 stars review

VERY DISAPPOINTED!

I have been purchasing Charmin Tissue for as long as it has been on the market. I am so disappointed in what has become of the product. Not only has the width been reduced, but when you reach the end of the roll, it is a huge glob of accordian pleated irregular sized paper. What has happened to your quality control????? I purchase Charmin Ultrasoft in the Mega package. The product was the best on the market, but I am so annoyed, I feel I need to try other brands. A very disappointed consumer!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from CR

We're sorry we have disappointed you. We did make slight changes to the roll, we feel our changes have only improved the quality of our TP. We are sorry there were some issues with the end of the roll. Please contact us at 1-855-236-3353 Mon-Fri 9AM-6PM EST. Thanks for sharing your thoughts.

Feb 4, 2015
Reviewer name: clanton1
5 out of 5 stars
5 out of 5 stars review

On a Roll, with weel #2.

[This review was collected as part of a promotion.] This toilet paper is AMAZING. I put it out 2 weeks ago, and the roll is still just about the size of it's competitors, when I first put it out. I have had guests twice, and my husband and I have used it daily, and it still is a couple of weeks away from being replaced. The Charmin Toilet paper, is soft, and super absorbent, so I am very happy, and will be purchasing Charmin in the future. I have replaced my Angel Soft TP now.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
May 4, 2014
Reviewer name: Design
1 out of 5 stars
1 out of 5 stars review

Bad design

Boo!!! You changed the size and now the rolls don't fit my springloaded paper holders. I gave the rest of the package to my niece and she said it flops all over her 'standard' style paper holders and leaves a big gap on the holder stick. Bad design!!!!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from CM

We're sorry to hear you're having problems with the TP fitting your TP holder. While our rolls may fit a little differentely, we have improved the quality.Thanks for taking the time to review and we hope that you’ll continue to choose us and keep us on your TP holder!

Jan 19, 2015
Reviewer name: Beachgirl86
5 out of 5 stars
5 out of 5 stars review

The best out there!

[This review was collected as part of a promotion.] When I received this product to try, I was very skeptical about this toilet paper. Since this toilet paper is so thick and super soft, I assumed that it would probably clog the toilet! But to my surprise...no clogging of the toilet!!! I'm also so use to rolling so much TP off of the roll for fear of it tearing. This was not the case at all with Charmin..no tearing and didn't have to use as much because of the durability! It's great to have a product that me and my family can count on!!!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 14, 2015
Reviewer name: Tsrgrl99
5 out of 5 stars
5 out of 5 stars review

Charmin Review

[This review was collected as part of a promotion.] I enjoyed Charmin Ultra soft bath tissue. It was really soft and absorbent! I would highly recommend this product to family,friends and any one else who is interested in switching their current bath tissue. Thank you!

Review from charmin.com
Helpful?22BGAL331U3T13615453039