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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars14.4K ratings6,239 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,263)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (503)

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Showing 2,021-2,030 of 6,239 reviews
Jan 3, 2024
Nonnie4
3 out of 5 stars review

Very Disappointed

I would normally have given this product a 5 star review but not with the change you’ve made to it. I seriously can’t understand why you would change something that’s not broken, the tear line? I don’t feel it works any better it’s really hard to tear apart at all and the quality of the paper is not up to par either. I think I’ll have to be looking for a new product, very disappointed because I normally only would buy Charmin.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

We always aim to impress you with the consistent quality of Charmin, Nonnie, so we're sorry for any disappointment with our new perforation design. We wouldn't expect this innovation to impact your experience negatively, especially since our products go through so many quality checks to ensure they reach you in perfect condition. We'd like to make this right for you and also gather some information for our Quality Assurance Team. Please give us a call at 1 (800) 777-1410.

Feb 6, 2015
Brackelmom
5 out of 5 stars review

Soft & Cushy, just how I like it!

[This review was collected as part of a promotion.] After receiving a 4 pack of Charmin Ultra Soft to try and review, I wasn't expected much of a WOW factor. I've been an avid Angel Soft user for years now. After putting it on the holder I waited to see what the reaction was from my four kids. My ten year old said, "Mom, I really like the new toilet paper you got!" My husband and other kids also agreed. As for me, I did our shopping this week and Charmin went in the cart!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 19, 2015
clstrong78
5 out of 5 stars review

Awesome product!

[This review was collected as part of a promotion.] Great product as would be expected from Charmin! Soft, absorbent, gets the job done well. My whole family agrees that this is a great product and we would definitely buy it or recommend it to friends and family.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Feb 4, 2014
Cynthia
1 out of 5 stars review

Where's My Charmin?!!!

I have been arguing with my husband because the past several times he has purchased Charmin Ultra Soft toilet paper, I tell him it is the WRONG toilet paper and NOT the normal, soft, absorbent, and pattern free Charmin Ultra Soft we have been purchasing for many years! What happened to the tradition soft Charmin we all grew up using and loving?! I hate this new Charmin Ultra Soft! Don't fix it if it isn't broken people!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Oct 16, 2021
UnSatCust
1 out of 5 stars review

New Process Makes This The Worse TP!

Over the last few months there have been numerous complaints of bad batches and I received one of them. According to the “CharminTeam” this was due to a change in the embossing process that may make the texture feel thinner or coarse. However, you feel it is the same quality when it is clearly not. Why change a good thing? It feels both thin and coarse now compared to before. We will not purchase any new products until you correct this issue. It doesn’t feel the same no matter what you say. Your QA dropped the ball as real customers can clearly tell the difference in quality. It feels like you cheaped out while elevating the cost.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from The Charmin Team

We're sorry to hear that a loyal Charmin fan like you has been having this experience, since our TP goes through many quality checks to ensure that you enjoy the go. We do heavily rely on feedback such as this, and we'll be sure to let our team know how you feel. The last change we made to our Charmin Ultra Soft was in February 2020, when we increased the softness. We also updated our Ultra Soft in 2019 to feature a new emboss. We'd be happy to look into this further for you and see how we can best help. When you have a chance, please give us a call at (800) 777-1410.

Feb 16, 2015
Faithdunk
5 out of 5 stars review

Soft but Strong

[This review was collected as part of a promotion.] Charmin Ultra Soft toilet tissue is soft- softer than regular, 1 ply Charmin and other brands we have used in the past. I hated how the other brands would leave cling-ons and this does not since it is strong. We also do not buy facial tissue- we just use the toilet tissue, and since I have had respiratory and sinus problems the past 2 months due to the cold weather and heaters making it so dry inside, the softness has been a welcome change on my nose, too! I usually don't like double sized rolls since they don't fit in my holder, but this fits fine and is a nice big roll. It lasts longer because we have used less since it is stronger.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 10, 2017
Timnme
5 out of 5 stars review

parent

[This review was collected as part of a promotion.] My family and I love the Charmin ultra soft toilet paper. It is durable enough that it doesn't fall apart when you use it, but yet it is soft and not stiff or scratchy. We have used this particular brand for many years!

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jul 30, 2015
julieann39
5 out of 5 stars review

Charmin So Soft on your Tush

[This review was collected as part of a promotion.] Not only is Charmin Ultra Soft both soft & strong, the mega rolls give you more time between having to change the rolls. Other major brands say that they are soft & strong but none of them can equal Charmin.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 29, 2015
theresa553
5 out of 5 stars review

My Aching Bacon is Loving Charmin Ultra Soft

[This review was collected as part of a promotion.] Treat your aching bacon to some charmin ultra soft toilet paper. It is very soft and yet surprisingly strong. Just a few sheets will do the job. Not only will you save money because you will use less toilet paper to get the job done; your butt will thank you too.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
Jan 30, 2015
mochacappuccino
5 out of 5 stars review

Charmin Ultra Soft

[This review was collected as part of a promotion.] I must be honest, toilet paper is not something I usually talk to other people about. I was hesitant about joining the BZZAgent Charmin Ultra Soft campaign this reason. I am so glad I did join. I couldn't believe how large the package was when I received it in the from Proctor and Gamble. Even my husband commented on it size. The real surprise though is how soft it was. I have been a die hard Scott's user for over 25 years, mainly because that's what I grew up on. It's the only kind my parents ever used. I didn't realize there could be that much of a difference in toilet paper. I am in love the Charmin Ultra Soft because of how soft it is and how long it lasts. I am also too cheap to buy Kleenex and Charmin Ultra Soft is great as a substitute for Kleenex. No Rudolph Nose for me!!!

Review from charmin.com
Helpful?22BGAL331U3T13615453039