We're sorry to hear that you feel this way, since Charmin does go through strict quality checks to ensure that each roll reaches you in the best possible condition. So that we can learn more, please give us a call at (800) 777-1410 when you can.

We aim to impress you with our many roll size options and are sorry for any frustration with the ones available at your local Sam's Club store. Your satisfaction means a lot to us and we're happy to help more. We encourage you to give us a call at (800) 777-1410 so that we can do so best.

We're sorry you did not like the new edge design, Nan. When we design our products, we do extensive research and consumer testing to create features we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. So we can help you further, please call us at (800) 777-1410 from 9 AM to 6 PM EST Monday through Friday.

We're sorry for your disappointment with our Extra Mega Roll size, Melissa, and we've shared your feedback with the rest of our team. We offer a variety of roll sizes to please many preferences, and we're happy to help you find your perfect match. Please give us a call at (800) 777-1410 so we can help you best.

We understand your frustration and are sorry your TP isn't tearing at the perforations. Our new Ultra Soft Rolls include Smooth Tear technology to give you less hassle while you enjoy the go, and we're so beary sorry this wasn't the case. Our manufacturing lines are shut down regularly to ensure all the mechanics are working so your product is in perfect condition, and we'd like to discuss your experience further so we can fix this and help with your purchase. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

We're sorry your recent purchase of Charmin Ultra Soft had more lint than we’d expect, Marcus. We appreciate you letting us know so we can share the details you provided with our Quality Team. It may help to know the softness of the paper is directly related to the amount of lint -- the softer the paper, the more lint there may be. Therefore, lint can build up in the manufacturing line during the paper-making process, and we shut down the lines regularly to remove excess lint. Since you're dissatisfied with the amount of lint on Charmin Ultra Soft, we recommend you give Charmin Ultra Strong a try. Thanks again for reaching out, and please feel free to give us a call at (800) 777-1410 for more help.