Thank you for sharing this, and I’m really sorry to hear that your Charmin Ultra Soft package had no perforated lines at all. When every roll in the pack is missing perforations, it makes the product nearly impossible to use the way it’s intended — and that’s definitely not the experience we want you to have with Charmin. We’d like to look into this further and help make it right, so please contact our Charmin team at 1‑800‑777‑1410, where they can assist you directly.

Hi, thanks for taking the time to share this feedback with us. We’re sorry to hear that the smooth tear feature didn’t work as expected — we understand how frustrating it is when tearing isn’t clean or easy. Your comments are helpful and will be shared with our product team so they can continue reviewing this experience. If you’d like to discuss this further or need assistance, please feel free to contact Charmin Consumer Care at 1-800-777-1410.

We understand your frustration and are sorry your tissue isn't tearing correctly at the perforations. Our new Ultra Soft Rolls upgraded to the Smooth Tear scalloped edges to make enjoying the go more convenient, and we regularly shut down our manufacturing lines to ensure you receive the best quality. We're so beary sorry this wasn't the case. Hearing from loyal consumers like you means a lot to us, and we'd like to discuss your experience further so we can fix this. Call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST, and we'll gladly assist you further.

Your satisfaction is incredibly important to us, and we're sorry to learn you've had the experience you've described. Our Quality Team works diligently, so that every Charmin Ultra Soft Roll will be at the standard we both expect. Today's pack should bring you as much happiness as your last, and we'd be happy to talk further with you about this. We're here Mondays through Fridays, from 9 AM to 6 PM, EST, at 1 (800) 777-1410.