We're sorry to hear the condition these arrived to you in, Bob. We would encourage you to bring this to the attention of Walmart at 1-800-925-6278. They'll be eager to learn more and to see how they can further assist you! -The Charmin Team

We're sorry to hear that you feel this way, Pam, as our Ultra Soft goes through strict quality checks to ensure that you can enjoy using our TP with ease. We'd like to mention that the last change we made to our Ultra Soft was introducing our new Smooth Tear perforation for improved dispensing. We'll be sure to share your thoughts with our team, and we'd also be happy to learn more. Please give us a call at (800) 777-1410 when you're able.

Thank you for sharing this, and I’m really sorry to hear that your Charmin Ultra Soft package had no perforated lines at all. When every roll in the pack is missing perforations, it makes the product nearly impossible to use the way it’s intended — and that’s definitely not the experience we want you to have with Charmin. We’d like to look into this further and help make it right, so please contact our Charmin team at 1‑800‑777‑1410, where they can assist you directly.

Thanks for your feedback, Crystal! There can be one of two causes for excessive lint dust. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. If you're dissatisfied with the amount of lint on Charmin Ultra Soft, we recommend you give Charmin Ultra Strong a try. Feel free to call us at (800) 777-1410 if you want any further help.

Thank you for sharing your feedback on our Charmin Ultra Soft. We're sorry to hear your rolls haven't been tearing quite right, and that they don't seem to be the same size, as we have many checks in place to ensure that our products deliver the best results for you. So we can learn more about this for our team, and provide assistance, please give us a call at 1-800-777-1410.

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your Charmin Ultra Soft no longer feels as soft as you remember. When you’ve trusted a product for a long time, you should be able to count on the same comfort and quality — not a change that leaves you disappointed. We appreciate you bringing this to our attention, and we’d like to learn more about the specific package you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑1410, Monday–Friday, 9 AM–6 PM EST, so we can gather a few details and help make this right.