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Customer reviews for Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll for
Charmin Ultra Soft 2-Ply Toilet Paper 32 rolls, 231 sheets/roll
4.7 out of 5 stars
stars14.5K ratings6,240 reviews
  1. 5 stars83% (12K)
  2. 4 stars9% (1,263)
  3. 3 stars3% (449)
  4. 2 stars2% (277)
  5. 1 star3% (503)

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Showing 1,411-1,420 of 6,240 reviews
Feb 17, 2024
Richard
2 out of 5 stars review

Verified Purchase

New tear is lousy.

The new smooth tear is not smooth. They should return to old tear.

Helpful?22BGAL331U3T13615453039
reply from Charmin

Thank you for taking the time to get in touch with us about your recent Charmin Ultra Soft experience, Richard. We're very sorry that you're unhappy with our new wavy perforations. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we're sharing your experience with our Quality Assurance Team. While we encourage you to try out our Ultra Strong or Ultra Gentle versions since they will not have these new perforations, we'd also like to gather some information and try to make things right for you. Please give us a call at (800) 777-1410.

Jan 10, 2024
Mike
5 out of 5 stars review

Verified Purchase

Happy

Great Price, great product

Helpful?22BGAL331U3T13615453039
Jan 7, 2024
Noey
5 out of 5 stars review

Verified Purchase

Goo quality paper, soft as can be.

Good quality. Large amounts last a very long time.

Helpful?22BGAL331U3T13615453039
Jan 5, 2024
Gaye
1 out of 5 stars review

Verified Purchase

Toilet paper floats on water

This tissue does not absorb water when put into the toilet. It just floats on top.

Helpful?22BGAL331U3T13615453039
reply from Charmin

We're sorry your Charmin Ultra Soft Toilet Paper isn't absorbing water as expected, Gaye. All of our Charmin products are made using the highest quality standards, and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition, so we don't expect these things to happen. So we can get you back to enjoying the go, please call us at (800) 777-1410 Monday through Friday, from 9 AM to 6 PM EST.

Jul 4, 2024
Carp
5 out of 5 stars review

Verified Purchase

Easy tear

I know it sounds odd, but the wavy tear perforation makes a huge difference!

Helpful?22BGAL331U3T13615453039
Feb 6, 2024
Jethro
4 out of 5 stars review

Verified Purchase

Good

It's okay not a strong a i had hoped for tears easily

Helpful?22BGAL331U3T13615453039
Jul 7, 2024
Tommy D
2 out of 5 stars review

Verified Purchase

Way over priced

Way over priced. I found the store brand just as good. Don't waste your money.

Helpful?22BGAL331U3T13615453039
Aug 11, 2025
Redbearlover101
1 out of 5 stars review

Bring them back

The bears aren’t red anymore… what even happened. Have we completely lost the plot. Same with the blue bears. I mean come on.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Don't worry, we still have red and blue bears! Our bears are red when representing Charmin Ultra Strong, and blue for Charmin Ultra Soft. They are brown on the packaging, so that they can stand out. Otherwise, they'd be blending in with the banner that represents their color. We'll be sure to share your feedback with our team, and if you have any concerns or feedback, please feel free to call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST, and happy to help!

Jun 26, 2025
Persnickety
2 out of 5 stars review

While the paper is soft it is a mess maker/clean up with lint and leftover paper on your parts after using. I would not recommend this product.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Thank you so much for leaving your review! Our toilet paper goes through many quality checks to ensure that you can enjoy-the-go! A few things can happen that can cause an excess of lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We’ll share this with our Quality Team and we’d love to hear more about your experience in order to make this right for you. Please give us a call at (888) 592-8488.

Aug 3, 2025
Chas94
1 out of 5 stars review

Rips easily

Wish I never bought this kind. I can't even wipe properly without it ripping so I have to use more tissue to to clean myself.

Review from charmin.com
Helpful?22BGAL331U3T13615453039
reply from Customer Care

Thank you for bringing this to our attention. We're so sorry to hear that you're having this experience with ripping, since our Ultra Soft does go through strict quality checks to ensure that it reaches you in the best possible condition with the strength you need. We’ll be sure to share your thoughts, and we would encourage you to try Charmin Ultra Strong which may better fit your needs!