Thank you for taking the time to get in touch with us about your recent Charmin Ultra Soft experience, Richard. We're very sorry that you're unhappy with our new wavy perforations. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we're sharing your experience with our Quality Assurance Team. While we encourage you to try out our Ultra Strong or Ultra Gentle versions since they will not have these new perforations, we'd also like to gather some information and try to make things right for you. Please give us a call at (800) 777-1410.

We're sorry your Charmin Ultra Soft Toilet Paper isn't absorbing water as expected, Gaye. All of our Charmin products are made using the highest quality standards, and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition, so we don't expect these things to happen. So we can get you back to enjoying the go, please call us at (800) 777-1410 Monday through Friday, from 9 AM to 6 PM EST.

Don't worry, we still have red and blue bears! Our bears are red when representing Charmin Ultra Strong, and blue for Charmin Ultra Soft. They are brown on the packaging, so that they can stand out. Otherwise, they'd be blending in with the banner that represents their color. We'll be sure to share your feedback with our team, and if you have any concerns or feedback, please feel free to call us at 1-800-777-1410. We're available Monday-Friday 9am-6pm EST, and happy to help!

Thank you so much for leaving your review! Our toilet paper goes through many quality checks to ensure that you can enjoy-the-go! A few things can happen that can cause an excess of lint. First, the softness is directly related to the amount of lint; meaning, the softer the toilet paper, the more lint there will be. The second cause is lint builds up on paper manufacturing lines. In this case, we do regularly shut down our manufacturing lines to remove excess lint in an attempt to reduce the chances of it happening. We’ll share this with our Quality Team and we’d love to hear more about your experience in order to make this right for you. Please give us a call at (888) 592-8488.

Thank you for bringing this to our attention. We're so sorry to hear that you're having this experience with ripping, since our Ultra Soft does go through strict quality checks to ensure that it reaches you in the best possible condition with the strength you need. We’ll be sure to share your thoughts, and we would encourage you to try Charmin Ultra Strong which may better fit your needs!