Hello,<br /><br />Thank you for taking the time to leave a review.<br /><br />We are deeply sorry to learn that your Matrix Robot vacuum is continually showing an error code. Your satisfaction is very important to us, and we want to ensure you have the best experience with your unit. Please don’t hesitate to give us a call at 1 800 668 9600, and we’ll do everything we can to assist you. <br /><br />Kind regards, <br />Shark Clean

Hi dear customer,<br /><br />Thank you for sharing your experience with the Shark Matrix Self-Emptying Robot Vacuum &amp; Mop. We’re glad to hear it initially met your expectations, but we understand how frustrating it must be to discover changes in its cleaning functionality.<br /><br />The Matrix Clean mode is designed to provide targeted deep cleaning in specific areas, but your feedback is important and will be shared with our development team. If you have any ongoing concerns or would like further support, our team is here to help at 1-855-427-5127.<br /><br />Kind regards,<br />Shark Clean

Hello,Thank you for taking the time to leave a review.We're sorry to hear that you aren't happy with your robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.Kind regards, Shark Clean