Hi Aandy, Thank you for your review. We’re sorry your experience with your Bentgo backpack wasn’t what you hoped for, we always want our customers to enjoy every item they purchase. All Bentgo products are backed by our warranty, and we’re happy to help with a replacement, tips, or guidance to get the best use from your product. Your feedback also helps us continue improving. Please contact us directly at support@bentgo.com or 657-275-3738, and having your order information handy will allow us to assist you quickly. Thanks again for letting us know, we appreciate the opportunity to make things right. Thank you, Jessica Bentgo Customer Support

Hello,<br /><br />Thank you for sharing your feedback. We&#39;re sorry to learn that your Bentgo 2-In-1 Backpack &amp; Lunch Bag didn&#39;t meet your expectations in terms of storage. We understand how disappointing it is when a school bag can&#39;t comfortably fit a standard folder, especially given the investment you made.<br /><br />We take feedback like this seriously and would really appreciate the opportunity to learn more about what happened. Bentgo products are backed by our warranty, and our team would be glad to help find a solution for you.<br /><br />Please feel free to contact us directly at support&#64;bentgo.com or 657-275-3738, and we’ll be happy to assist. If you have your order details available, that will help us get things taken care of more quickly.<br /><br />We truly appreciate you bringing this to our attention and hope to connect with you soon.<br /><br />Thank you,<br />Jessica<br />Bentgo Customer Support

Hi Annette, Thank you for contacting us—we fully understand your concern. Mold can thrive in the cracks and crevices of lunchboxes, making it easy to overlook. To help ensure your Bentgo Chill Kids Lunch Box stays mold-free, our customer service team will be happy to address this further. This lunchbox is backed by Bentgo's industry leading 2 year warranty. Please reach out to us at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support