Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color

Customer reviews for Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color for

Bentgo 2-In-1 Backpack & Lunch Bag and Bentgo Kids Chill Lunch Box, Choose Color

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4.5 out of 5 stars

stars1,066 ratings1,030 reviews

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Showing 421-430 of 1,030 reviews

Sep 4, 2024

Irene P

2 out of 5 stars review

Verified Purchase

Easily Stains

Looks nice but unfortunately it easily stains no matter how much I scrubbed the stain is still there

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reply from Customer Service

Hi Irene, Thank you for purchasing our Bentgo Kids Chill Lunch Box and providing your feedback. We are sorry to hear about your experience. Please reach out to us via phone or email. We are here to help! Thank you, Jessica Bentgo Support (714) 668-0300 support@bentgo.com

Aug 10, 2021

McCall

5 out of 5 stars review

Verified Purchase

Kids chill lunchbox

This lunchbox is amazing-the ice pack is a game changer! I can’t wait to send this with my son to pre school!

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Aug 16, 2025

Ellie

2 out of 5 stars review

Chill factor fades fast!

I purchased two of these Bentgo Chill Kids Lunch Boxes because I wanted the built in ice pack for my child’s lunch. I tested it at home - after 3.5 hours, the string cheese was warm and rubbery. The ice pack was warm. I took the internal temperature of the cheese and it was 75 degrees- ick! I’m glad I tested it before sending to school, but disappointed I need to figure out something else…

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reply from Customer Service

Hi Ellie, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box. We’re so sorry to hear that the built-in ice pack didn’t keep your child’s lunch as cool as expected. Here’s a quick tip that may help: for best results, we recommend freezing the ice pack flat overnight and pairing it with an insulated Bentgo Lunch Bag to maximize cooling. In warmer climates or for extra cooling power, adding an additional small ice pack can also help extend freshness throughout the day. Please don’t hesitate to connect with us at support@bentgo.com or 714-668-0300 and we can help further troubleshoot. Thank you, Jessica Bentgo Customer Support

Jul 29, 2025

RoRo

2 out of 5 stars review

Ice pack needs work

I loved it until I couldn’t use anymore due to the ice pack not fitting. I got maybe four months out of it. One day, I just couldn’t fasten it. The ice pack seemed warped. I expected to get to the end of the school year, not have to purchase a new lunch box.

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reply from Customer Service

Hi RoRo, Thank you for sharing your feedback. We sincerely apologize for the issue you experienced with the ice pack of your Bentgo Chill Kids Lunch Box no longer fitting. This lunchbox is backed by Bentgo's industry leading 2-year warranty. We’d really appreciate the chance to make things right. If you're open to it, please reach out to our customer support team at (714) 668-0300 or support@bentgo.com so we can assist you as quickly as possible. Your satisfaction is very important to us, and we’re committed to ensuring you have a positive experience with Bentgo. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Support

Jul 24, 2025

Kate S

5 out of 5 stars review

Exactly what we need and good quality!

My 4.5 year old has had these for I think almost two years now and we love them. They are exactly perfect for what we need. They keep cold without an ice pack; I just stick it in his regular backpack and when he gets to school it doesn’t need to take up their limited fridge space! We use the big compartment for the main meal, the medium one for a side, and the small ones for a second side and a treat. I regularly send him to school with yogurt in the big section and I’ve never had a problem with leaks (as long as he closes it properly, which he hasn’t had trouble with for the past year). We have three so we don’t need to wash them every day, but they do go in the dishwasher easily and they’re also super easy to clean by hand! We’ve had these same ones for the whole two years and they’re amazing. He’s getting hungrier so I just bought these coordinating snack boxes as well. Really good product!

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Sep 10, 2025

Juliette 1227

3 out of 5 stars review

Less than

I bought several of the Bentgo with the chill and without. They leak but it claims that it doesn’t leak. The food does not stay in the individual compartments. If the bentgo is in your lunch box and stands vertical the food will get mixed. Most lunch bag have the be tho vertical. I have not tried the snap and go but it does not have a chill.

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reply from Customer Service

Hi Juliette 1227, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box and thank you for being a loyal customer! We’re sorry to hear about the leaking and food mixing when stored vertically—that’s certainly not the experience we want for you. While the box is designed to be leak-resistant with thicker foods (like yogurt or dips), it performs best when kept flat in a lunch bag. For vertical carry, we’d recommend exploring our Bentgo Kids Snap & Go or the Bentgo Chill Max XL, which may be a better fit for your needs. We’d love to help troubleshoot with you further and make sure you have a lunch box that works the way you need it to. Please reach out to us directly at support@bentgo.com or call us at 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Sep 19, 2023

Cassie

5 out of 5 stars review

Verified Purchase

Great boxes so far

Took forever to get them but I Love the lunch boxes so far and my toddler a adore them

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Sep 2, 2024

bernhard.body

5 out of 5 stars review

Verified Purchase

great product

it is the perfect size and stays cold for so long!! love!

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Nov 5, 2021

Katie H.

5 out of 5 stars review

Verified Purchase

Happy mama!

Best lunchbox ever! It fits everything without dirtying extra dishes for my son's lunches.

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Sep 13, 2022

Edgar

5 out of 5 stars review

Verified Purchase

Back pack

Great product overall long lasting and good quality

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