We’re sorry to hear you're not enjoying the scent of our Rinse & Refresh. Please know we thoroughly test our products to ensure they meet your standards and ours. This is not an experience we’d like you to have with our product. So we can gather details for our Quality Team, please give us a call at (800) 688-7638 Monday-Friday 9 AM - 6 PM EST.

Maggie, as you can imagine, we expect our Rinse & Refresh Cool Cotton to have a refreshing scent, and remove those unwanted odors. What you've experienced certainly isn't what we expect, especially if it's being added to your machine's rinse cycle, and not during the wash cycle. For a really tough malodor try soaking those fabrics for an hour or two. Make a solution of Tide Hygienic Clean or Tide Oxi Liquid, Rinse and Refresh and water and soak. Run through wash cycle afterwards. We'd like to see if this helps and connect you further. Please call us at (800) 688-7638.

A lot of research goes into our bottle design and we strive to get the best quality for our consumers, and we apologize that you feel this way about the sizes available. We appreciate this and thank you for sharing your thoughts.