We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get the best. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 688-7638.

We're sorry that this has been your experience using Downy Rinse & Refresh Laundry Fabric Rinse. Kim. Our products go through extensive checks to ensure they arrive to you in perfect condition, so this isn't something that we would normally expect. We would love to gather some additional details about the bottle to share with our Quality Team and to help us best assist you. Please give us a call at (800) 688-7638. We'll be happy to help make this right.

We hope you're feeling better, Ed. Clean laundry and happy consumers are at the heart of all we do, so we're glad you let us know, and you can be assured we'll share your comments with our Safety Team. While all our ingredients and products are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend you discontinue use of this Rinse & Refresh. Please know when we design our products, we do extensive research and consumer testing to create features that we think you will love, and we always take consumer feedback into account when making changes or designing future products. So we can learn more and make sure you're ok, we ask that you please give the Downy Team a call at (800) 688-7638.