Thank you for sharing your experience with us. Our Downy is put through many quality checks to provide you with the best laundry experience. We appreciate you sharing that your Downy Rinse & Refresh didn't do anything, and we'd like to better understand your feedback, Please give us a call at (800) 688-7638.

Thank you for sharing your feedback with us, Net. Our team is continuously performing research and testing to ensure our products back up our advertising claims. We'd love to better understand your experience, to see how we can improve. If you would like to share, please feel free to give us a call at (800) 688-7638.