Thank you for sharing your feedback with us, Net. Our team is continuously performing research and testing to ensure our products back up our advertising claims. We'd love to better understand your experience, to see how we can improve. If you would like to share, please feel free to give us a call at (800) 688-7638.

Thank you for sharing that you barely noticed the scent from our Downy Rinse & Refresh Cool Cotton. Please know that our products are put through many quality checks to provide you with a fresh laundry cleaning experience. The weak scent can sometimes be due to improper dosing, and we recommend following the dosing instructions. We'd like to gain a better understanding of your feedback, and would appreciate you giving us a call at (800) 688-7638.