Sorry you’re not seeing results that work for you. For the best results you’ll want to pour the Downy Rinse & Refresh in your liquid fabric softener dispenser or directly in the rinse cycle. We hope this helps and appreciate your feedback. This will help when making changes or designing future products, and we'll be sure to share your comment on this with the rest of our team.

Thank you for sharing your experience with us. Our team is always researching, and taking in consumer feedback to help us design our Downy in ways that we believe everyone will love. Unlike traditional fabric softener that coats the fibers of your clothes, our Downy Rinse & Refresh penetrates the fibers to eliminate any odors within your clothes. We'll be sure to share your feedback with our team, and if you would like to share more, please feel free to give us a call at (800) 688-7638.

We're happy to hear you enjoy the scent from our Downy Rinse & Refresh Cool Cotton, Maritza. Our products are put through many quality checks to ensure they arrive to you in the best condition to provide an unforgettable laundry experience. The special thing about our Downy Rinse & Refresh is that you can add a little or a lot depending on how much odor your clothes may have. We always recommend filling the dispenser up with about 1/4 cup and adjusting it as needed. We appreciate your feedback, and if you would like to share more with us, please feel free to give us a call at (800) 688-7638.