Thanks for taking the time to share your feedback with us. If you need help finding scents you enjoy, reach out to us at (800) 688-7638, and we'd be happy to talk with you.

Thank you for sharing your feedback on our Downy Rinse & Refresh, Will. We want you to know we have many checks in place to ensure our products provide the freshness you expect, so we appreciate you letting us know that wasn't the case. It's possible your Downy product didn't provide the right level of scent because it was exposed to extreme heat or cold at some point. We'd like to learn more about this, and provide assistance, so please give us a call at 1-800-688-7638.

We're sorry that this has been your experience using Downy Rinse & Refresh Laundry Fabric Rinse. Kim. Our products go through extensive checks to ensure they arrive to you in perfect condition, so this isn't something that we would normally expect. We would love to gather some additional details about the bottle to share with our Quality Team and to help us best assist you. Please give us a call at (800) 688-7638. We'll be happy to help make this right.