Customer reviews for Samsung 26.7 cu. ft. Large Capacity Side-By-Side Refrigerator forMember photos









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False advertising about “even cooling”, because I
The highest and lowest temperatures are 34°F and 53°F (nearly 20°F apart!) when the fridge temp is set to 34°F! We bought a pack of 6 refrigerator thermometers to cross check to make sure it’s not the thermometer, and the readings are still the same. Although this refrigerator has 4 vents where cold air can come out, there’s still huge variance in the back and front, as well as top to bottom. On the back of the fridge (4 shelves and 2 drawers), from top to bottom, the temperatures measured are: 36, 42, 39, 48, 36, 36. On the front of the fridge (5 shelves on door), from top to bottom, the temperatures measured are: 53, 42, 44, 45, 40. The freezer is a bit better. On the back of the freezer (4 shelves and 2 drawers, from top to bottom, the temperatures measured are: 0, 2, -2, 0, 0, 0. On the front of the freezer (2 shelves), from top to bottom, the temperatures measured are: 4, 2. The attached picture is of the top part of refrigerator, where the back shelf of fridge measures 40°F (in between the grey and red on the thermometer), and the top shelf of the fridge (right next to that shelf) measures 50°F (in the red on the thermometer). The fridge setting is at 34° at the time I measured because the default setting of 37°F makes the actual temperatures too hot. The safe fridge temperature is below 40°F according to the Food and Drug Administration (FDA), so this refrigerator seems unsafe and practically unusable unless you only use a quarter of the space in the fridge because setting the temperature very cold freezes food at certain parts of the fridge, and setting it higher risks food poisoning at warmer parts of the fridge. Yes, many refrigerators and freezers don’t have completely even cooling, but advertising “All Around Cooling” seems absurd if there’s nearly a 20°F difference in the range the temperature is distributed.
Hi there, Thank you for informing us about the fridge's uneven temperature. Getting you assisted is what we strive for. We recommend browsing through this link to help you with the fridge's cooling temperature. Please fully watch the instructional video and visit the embedded links, such as the "Recommended temperature" and "Leveling the refrigerator." Refrigerator and Freezer are not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146290663, to help our team pull up your information. Have a great day! ^Chrystel
Great Purchase
[This review was collected as part of a promotion.] We bought this fridge May 2020 and we love our fridge. So many great features, I have kids at home and I love that it notifies me if fridge door has been left open. I love that I have been able to sync to my Samsung TV and I get notifications on my tv also.
Think twice before purchasing this product!
one important expected "basic" feature is the sound reminder/alarm on this product is useless! you can set the reminder on the screen but the alarm works on your own phone only!!!! what the heck?!?!? why would i need my phone to do the sound of the alarm if i have this "smart" screen?!?! i could set up the reminder/alarm on my phone and thats it!!!!!! why guys you gonna pay more than 20 hundreds of $$$ for a product with a huge tablet that has only 2g of storage!?!?!?! why you guys would pay this huge amount of money for a product that has "smart" tablet that doesn't let you to install whatever apps you want!?!?!?! i am returning it this week as well as the range that i purchased a few weeks ago!
Thank you for sharing your feedback with us. This sounds like a good idea to help customers setting alarms. Your feedback is essential to improving Samsung's products. ^Pat
Future is here and now
[This review was collected as part of a promotion.] The Samsung side by side refrigerator with the family hub touchscreen in Black Stainless Steel is amazing. The delivery guys came in hauled the old fridge right away and brought the new one in, they were able to take the doors off so it can clear the back door at 30 inches. In a few minutes my fridge was put together and ready to work. As for the first impression, it looks amazing it clearly has more space inside since the filter is on the bottom right, the freezers top shelf can be adjusted to two different heights. The shelfs on both sides clear a very nice amount of space, from the right side of the fridge, the top shelf clears 11” the second at 10¾”, the third 8¾” and the fourth at 10¾” all have the same depth at 19”. As for the door on the right side the top shelf space in height is 7¾” with depth of 4¼”, the second 11½” x 4¼”, third 14½” x 4¼”, fourth 14¾” x 6¾”, and fifth 10¾” x 6¼”. On the freezer side you have four shelfs the first one is 10½”, second 10½”, third 8¾”, and fourth 10¾” with the same depth at 19” and two shelves on the door 8” and 9” in height. There are features that I like and they are the following. The dispenser of water is timed to one minute then it stops automatically. It also can be locked so it does not get accidentally turned on. When someone forgets to close the refrigerator door for an extended period of time, as it has happened, the fridge chimes and also sends an alert to the phones under Smart Things and the Family Hub app. It is easy to upload pictures to display on the screen as well as change them around to customize and make it your own. The camera comes in handy since I’m able to see what is inside from my phone wherever I am, creating shopping lists has become easy to do right from the fridge. I never would have imagined to take a phone call using my fridge, now I can, and the person on the other side could not tell the difference since it was clear. Using Bixby is also easy and all the other applications are available right from the fridge, the future is here with the touchscreen and all its functions. We got used to it very fast and even listening to music from the fridge while looking at a recipe is the new norm. I would have liked to have an LED light on the water dispensing pointing to my cup but that is just me. Overall it has a great design using quality materials, easy to maintain and very spacious, amazing and couldn’t be happier.
Great fridge
[This review was collected as part of a promotion.] This is a great refrigerator looks and functionality. Love the hub, lots of space, quiet. I can look in the fridge from my phone at the store to see what I need. The recipe ideas are great. This thing is just awesome. They are hard to find with the black stainless right now.
Top Tier
I been wanting this refrigerator for so so long and I was able to finally get it and when I tell you that this refrigerator is nice it is NICE. I have so much space inside. I love being able to watch TV while I am in my kitchen preparing meals. Samsung you did an excellent job when you made this refrigerator
Great refrigerator
[This review was collected as part of a promotion.] So far we have owned this refrigerator for a couple months and it has been great. Husband and kids pushed for the fridge with the tablet and I use it more than I thought I would. There is an app for recipes and to do lists. We hooked our ring doorbell up to the refrigerator and it comes on to show who is at the door. Overall I really like this refrigerator and would recommend it.
Luv my new Fridge
[This review was collected as part of a promotion.] Since receiving my new refrigerator in June, I have no complaints. I love the size, the roomy shelves and the family hub features. I haven't had any problems with my new refrigerator. I even like the notifications that will tell you when a particular food is about to expire. I also connected our Spotify music library to the fridge, and now have lots of great music to cook by. I do, on occasion, miss the night light that we had on our old fridge that would light up if you wanted a glass of water during the night, but this is not a deal breaker for me. This new fridge far surpasses the old.
Awesone
[This review was collected as part of a promotion.] This fridge is great, I do wish I got the flex version of this fridge but overall experience has been great. The touchscreen and the premium speaker has been very helpful with recipes and music while cooking.
Don’t buy! Has compressor issues (2 years old)
I have barely had this fridge for two years and already the compressor goes off and on. I am needing to unplug it and plug it back everytime to get the machine to come back on. Truly a waste of money. Samsung I am not happy at all. I need a replacement asap. This is wrong.
How you feel about the fridge's condition is valid. Let's help you out, Nubian. We would love to speak to you directly to discuss this further so we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146889472, to help our team pull up your information. Have a great day! ^Chrystel