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Customer reviews for Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator for
Samsung Bespoke 28 cu. ft. Side-by-Side Refrigerator
4.6 out of 5 stars
stars
396 ratings396 reviews
  1. 5 stars79% (313)
  2. 4 stars12% (47)
  3. 3 stars2% (8)
  4. 2 stars2% (8)
  5. 1 star5% (20)

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Showing 101-110 of 396 reviews
Jul 23, 2026
Reviewer name: Metiz
5 out of 5 stars
5 out of 5 stars review

Great

[This review was collected as part of a promotion.] I love this product so much it lets the temperature for all the items that I want be exactly how it needs to be

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Aug 5, 2026
Reviewer name: Maxa
5 out of 5 stars
5 out of 5 stars review

Elegant fridge

[This review was collected as part of a promotion.] This fridge is elegant, functional, and consistent. I love the smart features, and the over all aesthetic. It fits our counter tops beautifully.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jul 13, 2026
Reviewer name: Love Ariana
5 out of 5 stars
5 out of 5 stars review

Good products

[This review was collected as part of a promotion.] The product of Samsung is doing great the product is good if you use Samsung fridge I can introduce something free to my friend and family continue to use it thank you .

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Apr 19, 2026
Reviewer name: Ethan30k
5 out of 5 stars
5 out of 5 stars review

Best purchase!!

[This review was collected as part of a promotion.] This is our first ever brand new fridge. Been years since we had a fridge that had a water dispenser and ice maker. At first we were surprised of how much bigger it is compared to the old fridge, but now we dont even notice it. There is so much space on both the freezer and refrigerator sides for our family without having to stuff things in the freezer just to make it fit. Our favorite thing would have to be the water pitcher. Its amazing to just be able to take it out fill up your glass or whatever and put it back and then it refills itself without you haveling to do anything else. The lighting is another thing I like. Very bright white led lights really light up the inside so your able to see everything without an issue.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Mar 27, 2026
Reviewer name: Tutonka
1 out of 5 stars
1 out of 5 stars review

Autodoor is Garbage

Once again, Samsung has FORCED garbage on their customers. If it isn't forcing ads on their TVs, it's forcing worthless garbage like the "Auto door" function on its refrigerators. Our freezer is constantly being opened and closed because of this crappe and we have freezer burned food and ice clumps instead of cubes from it. That's what happens when you have a constant stream of room temperature air being puched into your freezer all day long. Oh, you can disable this "feature" on other models, but not this one. So, Samsung KNOWS the Autodoor is absolute garbage and yet, they won't let you disable it on this model. Way to go, Samsung. Keep tallying up these wins.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from Samsung

Hi Tutonka, We appreciate the time you took to share your review of your Bespoke AI Side-by-Side refrigerator. The Auto Open Door gently assists when you touch the sensor, allowing you to continue opening it smoothly with the handle. For additional guidance, you can refer to page 44 of the user manual for detailed instructions on using this function: https://downloadcenter.samsung.com/content/UM/202301/20230128185253856/SBS_RS5300C_DA68-04562A-00_EN_MES_CFR_29112022.pdf If you need further assistance, you can connect with us through any of the options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. X: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When contacting us, please have this reference number (1152315612) available so our team can assist you promptly. We value your business. Jeffrey Samsung Care

Mar 25, 2026
Reviewer name: Ember
5 out of 5 stars
5 out of 5 stars review

Looks sleek in my kitchen! Love it.

[This review was collected as part of a promotion.] This fridge is beautiful. It looks very streamlined in my kitchen. I love that you can write and draw on the glass and it just easily wipes off. You can monitor temperature and other features from your phone and the app alerts you if the door is left open. It has ample storage. If I could change one thing a cheese drawer would be great but I just use clear storage containers which are easy to get.

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Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Apr 15, 2026
Reviewer name: Static305
5 out of 5 stars
5 out of 5 stars review

All around great product

[This review was collected as part of a promotion.] Great refrigerator with ai built in. It keeps my food fresh with its cooling. It has a easy filtration replacement. I love how easy it is for the ice to dispense in the tray to be access. It has a sleek look with clean lines.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Jan 20, 2026
Reviewer name: Dan H
1 out of 5 stars
1 out of 5 stars review

Bad product

Only had this refrigerator a little over a year and is already broken. Having issues with the ice maker and water dispenser. Freezer is melting items and fridge side is freezing the bottom items. Paid for a 3 yr. Coverage at Best Buy and only get the back and forth between Best Buy and Samsung for coverage. Samsung wants to charge upfront for service before they can cover anything under warranty.

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
reply from SEA Care

We aim to ensure your fridge always functions at its best, Dan H. Let's help you. We recommend following the resources below to address your concerns with your fridge. Please click the links and the hyperlinks and watch the embedded video for tips. Samsung ice maker is not working (Please choose what issue you are having with your ice maker): https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Samsung refrigerator water dispenser issues (Please choose what issue you are having): https://www.samsung.com/us/support/troubleshoot/TSG10003791/ Cooling issues with the Samsung refrigerator or freezer (Please choose "Items freezing in the fridge compartment, and Ice cream is soft or melting in the freezer"): https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151885499 so our team can pull up your information when you message us. Have a great day. -John

Mar 10, 2026
Reviewer name: Casey
5 out of 5 stars
5 out of 5 stars review

Bespoke fridge is pretty cool.

[This review was collected as part of a promotion.] Love this fridge, the ice comes in two different sizes and fills rather quickly. There is a built in water dispenser that fills up automatically. The filter is easily replaced. The automation on the doors is something from the jetsons

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224
Apr 27, 2026
Reviewer name: Sherryo
5 out of 5 stars
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love this bespoke Refrigerator. I thought that I would not use some of the updated functions. Love being able to control the ice maker and temperature from my phone. I didn't think I would use the automated doors, but they do come in handy when your hands are full

Review from Samsung US
Helpful?1OPYVN5SOM5U13614953224