Thanks for your feedback. We're always looking for ways to improve. For our JBL Live Flex, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Live Flex, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Live Flex, to achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Live Flex didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. If you need more help with your unit, please contact our customer support.

We're here to help. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need more help, please contact our customer support.

Thanks for your feedback. We're always looking for ways to improve. For our JBL Vibe Flex, we recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back on the case. Try using a different USB cable and USB charger (preferably one with a minimum 2 amp rating), as well as unplugging and re-plugging the cable from your device. The product's charging port may also become clogged with sand or grit. Examine the port. If necessary, use compressed air to clean. If the issue still persists, please contact our customer support.