Love this coffee maker when it is working. Slim, nice looking and water tank can be removed for filling or cleaning. However the circuit board malfunctioned in less than a year. Keurig replaced the unit but took 3.5 weeks. The replacement could have taken even longer had I not called them repeatedly. They said the claim would be verified within 7-10 business days but somehow it was not. I had to call and wait for a long time to get somebody to process the claim.

I have tried to phone several times. The wait time has been over an hour. No success. I am incredibly unhappy with my purchases. I bought one for me and one for a family member. Only one has been opened and it is not fit for purpose. It over flows with every test run on it. I haven't bothered to use a coffee pod in it as the hot water pouring all over the counter is enough of a mess. I would like to return it all and be done with it. How do I do this???

I bought my first one in July 2022. Used iFIT for 2 months and then it started leaking at the base. Stopped using it for 2 days and tried again and it would never get to the point to heat and dispense the water. I went back to using my original Keurig classic machine which worked just fine. I called in for a warranty replacement 3 months later for my K mini. Received the replacement and was given another K-Mini, even though I was told to choose from 2 other models after expressing my concern that I didn’t want to have to call again after. After using the replacement K-Mini for only 3 weeks, this one has also started leaking in the same manner at the base. What should I do now? I know original warranty after purchasing first unit expires in July. So is it actually possible that I can get another replacement, but a different model as the customer rep that took my replacement order originally promised???

the quality of the coffee maker is superb, the coffee and other hot beverages are excellent. The size of the coffee maker is a bit large for travel but the convenience of making your own coffee your way makes it a winner. The only real draw back is the power cord. It is nice that you can stow it away but it is SO SHORT AS TO MAKE IT USELESS. You will have to take an extension cord with you to be able to reach an outlet. I could not believe someone would make such a fine coffee maker with so great a flaw on a simple thing as the power cord length. I would rate five stars except for this.

We loved our Keirug mini plus as it is small on the counter and makes great coffee. We were sad when it stopped working to our surprise as I have a larger keurig for groups and it has ran perfectly for 5 years. I called keurig and they totally stood behind there product and sent me a new one. That is a good company and because of that I will continue to purchase their products.

I got a lemon!! I had to phone a poor English speaking rep when machine wouldn’t work. The solution was to use paper clip and insert into slots from which water dripped! Okay - that worked. Then…within 2 weeks, it shut down completely. I love the look, size and features of the machine BUT bought a cheap MAINSTAY to replace. At least it works!! So disappointed!!!

I was so impressed with the exceptional customer service that the Keurig representative provided me. Thank you so much for honoring my warranty. It was an easy transaction and I received my replacement Keurig in less than a week! Excellent excellent customer service. I have been a Keurig customer for several years and have tried many different coffee makers but none of them holds a candle to Keurig! Love how hot it gets my coffee. I am a very very very satisfied customer!

This is a coffeemaker with a very small footprint. It’s simple to get it up and running and couldn’t be easier to operate. Do *not* get worried if it doesn’t begin brewing immediately - there’s a 2 minute heat-up period after you’ve clicked the brew button. Just position your cup, and it will happen in 2 minutes. I had a problem with one I bought from another shop (online), couldn’t get a response from them, and Keurig patiently walked me through every possible scenario, then cheerfully replaced the unit for me when all tests had been done. They are delightful to work with. I bought a 2nd one for my grandson, because it’s a winner.

This smaller version of Keurig really works. This is our first time really using one and we are setting it up for our Airbnb usage. It makes very hot coffee! Easy to use instructions are real easy. Can hold up to 12 oz of water, and what I like about it it has a stronger Brew button that you can also use. Slim style version doesn't take up very much space plus it has a storage space in the front that you can use when the coffee pot is not in use.

I bought this a few months ago. I love the new design and the way the water well comes off for cleaning. The only thing I find different is the temperature of the water coming out. My old single serve Keurig brewed much hotter water at 170º. This one only heats no hotter than 165º. Wish there was a way to adjust the temperature.