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Midea 50-Pint EnergyStar Smart Dehumidifier for Wet Rooms with Pump

Bought 2 of these from Sams club, both stoped working, and stated leaking 2 years later

Poor Quality - they do not last

Ashley B.

My pump has also stopped working after about 2 years.

Dehumidifies But Faulty Pump

Midea

Pump no longer working after 8 months. Nice overall design though

Nice but poor quality pump

I purchased your Midea Dehumidifier MAD50PS1WS,  on 1/16 from Sam's Club in Idaho Falls, Idaho. I registered the dehumidifier and emailed the necessary proof of purchase and information, as per the provided instructions.
 I started setting up the dehumidifier on 1/18. At that point I discovered concerning issues with mold inside the product.  The basin, designed to hold water, revealed mold at the bottom, and further inspection uncovered mold within the parts that the basin fits over. Additionally, the back panel exhibited dust and grime, while the filter showed signs of mold as well.  I find this situation perplexing, as the packaging was sealed with no indication of prior tampering. The unit was securely contained in Styrofoam and bound with plastic straps, further reinforcing that it had not been removed from its original packaging. Understandably, I am uncomfortable using a product that could potentially distribute mold spores throughout my home. 

After finding the mold,  I sent notice to your customer service address (Request #267857) about the condition of the unit, including pictures of the parts of the unit with he mold.  In my initial complaint, i explained that the nearest Sam's was 140 miles from my home 280 miles round trip.   I receive a condescending, unhelpful and insincere reply from "Christian F. (Midea) ".  Her direction to me is to return the dehumidifier to the Sam's I purchased it from.   Considering the condition of the dehumidifier, returning it to the retailer (Sam's Club) poses challenges, as I mentioned the location is 140 miles (280 miles round-trip) from my residence, making a return impractical, given my rural location in Idaho. Moreover, the time lapse until my next planned trip to the retailer would surpass the acceptable return window, leaving me without the intended use of the dehumidifier for an extended period, now when I need it to control the humidity in my home.

Your customer service replied to me to let me know it was on me to return the unit and that was all the"service" offered to me.   This is WRONG! I purchased a seal unit, only to open it and find mold, that I don't want to blow all over my home. 

I am reaching out to you in the hope that you can assist me in finding a satisfactory resolution to this predicament. I kindly request that you consider sending a replacement unit or facilitating a refund.  Your prompt attention to this matter would be greatly appreciated, as it directly impacts my immediate need for a functional dehumidifier.

Moldy "new" out of the box Dehumidifer

Compact, lightweight, powerful unit perfect for our 700 sq ft basement. We ran the drain tube down the drain for our washer machine and it’s perfect. Set it and forget it; no more musty smells! We’ve been running it for about a month and notice a huge difference in our home but not in our energy costs as an added bonus. I haven’t felt the need to add it to my google home devices as of yet but the processes seems simple enough.

Great unit, Great Price

Customer reviews for Midea 50-Pint EnergyStar Smart Dehumidifier for Wet Rooms with Pump

Member photos

Poor Quality - they do not last

Dehumidifies But Faulty Pump

Nice but poor quality pump