We're so sorry to hear you're not a fan of Charmin Ultra Strong, and are happy to help. We understand that not everyone will enjoy the same kind of toilet paper, so we offer multiple versions to meet each consumers' needs. We're so glad you enjoy our Ultra Soft! So that we can learn more about your experience and help you further, please give us a call at (800) 777-1410.

We appreciate that you took the time to share your recent experience with us, Jacob. We're surprised and sorry for any disappointment. All of our Charmin products are made using the highest quality standards and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition; however, there is still a possibility that the product may not be up to standard. In addition, we'd recommend trying our Charmin Ultra Soft for a plush and soft experience. We'd like to gather some information for our Quality Assurance Team as well as try to make this experience up to you. Please give us a call at 1 (800) 777-1410.