Thank you for sharing your experience with us, Bob. Our bears perform extensive quality checks on our Charmin Toilet Paper to ensure they arrive to you in the perfect condition. We want to assure you we have not made any adjustments to the width of our Charmin Ultra Strong, and would not expect it to be more narrow. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 777-1410.

The loyalty of our users seriously and your feedback means a lot to us, Pat. We made a modification resulting in a slight decrease in the number of sheets on each roll and reducing the width of some rolls to make them standard for all our roll sizes. It's a tough decision any time we make a change that may impact our consumers, but we are constantly looking at our products and cost of materials needed to make them so we can keep providing you the product you love at a great value. Our Charmin is 2X more absorbent than the leading bargain brand, so you can use less. In fact, our entire family of products is designed to be a great long-lasting choice, so you enjoy more ‘gos’ per roll and change the roll even less often!