We're sorry Charmin Ultra Strong was too hard for you. All of our Charmin products are made using the highest quality standards and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition; however, there is still a possibility that the product may not be up to standard. So we can help you get back to enjoying the go, please call us at (800) 777-1410 from 9 AM to 6 PM EST, Monday through Friday.