We appreciate that you took the time to share your recent experience with us, Jacob. We're surprised and sorry for any disappointment. All of our Charmin products are made using the highest quality standards and we check the quality of our products many times during the manufacturing process. We want you to receive Charmin in its best possible condition; however, there is still a possibility that the product may not be up to standard. In addition, we'd recommend trying our Charmin Ultra Soft for a plush and soft experience. We'd like to gather some information for our Quality Assurance Team as well as try to make this experience up to you. Please give us a call at 1 (800) 777-1410.

We understand your frustration and are so beary sorry your recent purchase of Ultra Strong Rolls didn't meet the irresistible quality you deserve, Donna. We try to prevent unpleasant experiences like this with thorough inspections during manufacturing, and we'd like to gather some details from you to share with the team and help with your purchase. When you have time, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST to discuss your experience further.

Thanks, Nancy, for sharing your thoughts on your recently purchased package of Charmin Ultra Strong. You're the type of Bear who prefers a kinder feel. We get that, and are glad you let us know you're on "Team Blue", rather than "Team Red". We do appreciate your reaching out to us, and letting us know you gave Charmin Ultra Strong a try. Know our phone Bears are always happy to help you get back to the Charmin that's in your heart, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 7778-1410.