Sorry you feel this way, Mary. We can assure you that our Ultra Strong goes through strict quality checks to ensure it provides you with the softness you need, and we'll be sure to share your comments with our team. You may want to try our Ultra Soft version which was changed in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. We'll be sure to share your thoughts with our Quality Team and we hope our Ultra Soft version helps better meet your needs!

David, we're sorry to hear you're unhappy with your purchase of Charmin. We'd like to learn more about your experience, and help you further. When you have a chance, please give us a call at (800) 777-1410.

Thanks, Nancy, for sharing your thoughts on your recently purchased package of Charmin Ultra Strong. You're the type of Bear who prefers a kinder feel. We get that, and are glad you let us know you're on "Team Blue", rather than "Team Red". We do appreciate your reaching out to us, and letting us know you gave Charmin Ultra Strong a try. Know our phone Bears are always happy to help you get back to the Charmin that's in your heart, give us a call any Monday through Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 7778-1410.