Sorry to hear this, and we'll be sure to share your comments with our team. You may want to try our Ultra Soft which was changed in February 2022, when we introduced a new emboss and innovated by using a new softening chemistry. As well, the Super Mega roll format changed at this time to be gentler on your skin.

Thank you for sharing your experience with us, Bob. Our bears perform extensive quality checks on our Charmin Toilet Paper to ensure they arrive to you in the perfect condition. We want to assure you we have not made any adjustments to the width of our Charmin Ultra Strong, and would not expect it to be more narrow. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 777-1410.