Melanie,Helping you enjoy the go is our goal, and we're very sorry to hear we came up short. We have many quality checks in place to ensure our best reaches you, and listing all our measurements, so you can decide what version and roll size to purchase is important to us. While we cannot campare our brand to another competitor, we can let you know that we haven't rolled out any recent size changes to our rolls. We'd love to see how we can help further, and find the Charmin that is the right fit for you. Please call us at 1-800-777-1410 M-F between the hours of 9AM-6PM EST, so we can help get you that Charmin clean feeling that you deserve!

We’re sorry your recent purchase of Charmin Ultra Strong was not as soft as you had hoped for. We appreciate you letting us know so we can share the details you provided with our Quality Team. Since you're dissatisfied with the amount of lint on Charmin Ultra Strong, we recommend you give Charmin Ultra Soft a try. Thanks for reaching out, and we hope this helps!

We're beary sorry your recent purchase was unpleasant, and we appreciate you sharing how you feel. We're continuously working to deliver superior quality to our consumers at a reasonable price while seeing an increase in commodity costs ourselves, and we upgraded your rolls so you can enjoy the go more conveniently. Your loyalty and satisfaction are most important to us, and we want a chance to learn more from you to see how we can improve this and help with your purchase. To discuss your experience further, call us at 1-800-777-1410, M - F, 9 a.m. to 6 p.m. EST.