Hi Ray - We pride ourselves on quality home furnishings and stand by our products. We absolutely want to make sure you are able to get the arm attached so please contact us at samsclub@abbysonliving.com so we can assist. This sofa does have more firm seating since furniture does tend to soften over time, yet this will remain durable.

Hello, thank you for sharing! Enjoy! Thank you for the feedback on assembly! - The Abbyson Team

Thank you so much for your feedback, glad you are enjoying! - The Abbyson Team

Thank you for your review! The seating will soften up over time with use, but the initially firm seating will continue to provide support. Enjoy your new sectional. - The Abbyson Team

Yes, we do include measurements so members can easily visualize the size, thank you for your feedback. And, it should soften over time, but remain durable! - The Abbyson Team

Hi, this sounds like an unusual issue, but can be resolved. Samsclub@abbysonliving.com is our direct email, if you need / want to contact us to try and resolve the issue. This is a great item and we do stand behind our product. Please reach out if you need assistance. - The Abbyson Team

This is a great sectional and we hope you enjoy! -The Abbyson Team

Thank you for your review. - The Abbyson Team

Hi Nu Nu, thank you for your feedback on the Hamilton Reversible Storage Sectional With Pullout Bed. We're glad to hear that it's suitable for small spaces. We appreciate your suggestion regarding the seating cushions. If you have any further comments or questions, feel free to reach out. - The Abbyson Team