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Customer reviews for Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors for
Hamilton Reversible Storage Sectional With Pullout Bed, Assorted Colors
3.9 out of 5 stars
stars
969 ratings523 reviews
  1. 5 stars52% (503)
  2. 4 stars19% (181)
  3. 3 stars10% (98)
  4. 2 stars6% (59)
  5. 1 star13% (128)

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Showing 101-110 of 523 reviews
May 23, 2022
Reviewer name: redhed44
2 out of 5 stars
2 out of 5 stars review

Great concept, terrible quality, not built to last

We bought this couch two years ago and it is worn down already. Looks like we have had for years and years. The back cushions are not comfortable, barely seem filled with stuffing now, and the back frame is easy to break. Mush smaller than I anticipated as well. I bought it for company to sleep on in a pinch and it's so uncomfortable, people don't even want to sit on it, let alone sleep on it. I only gave it two stars because the concept is great and love the storage, but not built to last or use regularly.

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

We are sorry to hear that this has happened! Please reach out to a Sam's Club Representative so they can further assist you. - The Abbyson Team

Jan 5, 2021
Reviewer name: KT
1 out of 5 stars
1 out of 5 stars review

Pull out collapses

I purchased this couch in Nov 2020 and it didn't arrive until Dec 2020. The pullout couch/bed portion collapses. I completed all the necessary measures to get this fixed and noticed it had a 1 year warranty from Abbyson. Abbyson had a technician come out and confirm that the couch was in fact broken. Its now Jan 2020 and we still don't have a couch that works. I have had horrible communication with both Abbyson and Sams Club regarding follow up. I also feel like my warranty should start over once I get a couch that works. I also want to remind you that this is how the couch came and that no harm was done for this to have happened. I have been very disappointed.

Helpful?6VB5S0UPQNHZ13613070068
reply from Abbyson Living

Hi KT - We're so sorry to hear that you're having issues with your new sofa and have not had a solution yet! If you still need assistance please contact us at samsclub@abbysonliving.com

Nov 22, 2021
Reviewer name: Nate
1 out of 5 stars
1 out of 5 stars review

Waiting game...

My mother ordered us this couch as a Christmas present. Disclaimer: I never review products because I'm not that guy... However, have not been pleased so far. Assembly would have been a breeze if the correct brackets came affixed to the furniture. However, that did not happen. The brackets are supposed to be matched up male/female to fasten together. Unfortunately, on one side they are both male. Needless to say I ahve an armless couch and according to manufactuer it will be that way for the next 1-2 weeks... No accomadations offered. No applogies. Thankfully Sam's at least appologized and os trying to escalate woth the manufactuer. Time will tell. Will update of need be. At this time I highly DO NOT RECOMMEND!

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

There is video that includes the assembly at the top of the product page in the images section. Please review and contact our Customer Experience Team directly for assistance samsclub@abbysonliving.com - The Abbyson Team

Mar 29, 2022
Reviewer name: Susan
1 out of 5 stars
1 out of 5 stars review

Broken part

I bought this couch and could not use for two weeks because of needing help to put it together. Now after two weeks of using the couch occasionally I pulled out the extended portion to “sit on”. The wooden frame broke in half. I have emailed samsclub@abbsonliving.com, but no response yet.

Helpful?6VB5S0UPQNHZ13613070068
reply from Abbyson Living

Hi Susan! We are sorry to hear about the issues you have experienced with the sectional. You may also reach out to our Customer Experience Team by calling 805-465-5500. We would love the opportunity to make this right! - The Abbyson Team

Feb 2, 2025
Reviewer name: Grumpy
1 out of 5 stars
1 out of 5 stars review

Fine, until it wasn't.

When we got the couch, most of it seemed fine. Assembly wasn't too bad and the pull out was nice. Less then a year, railing on the pull out started falling apart. Long term, it has gotten worse. The coils or whatever support have pressed through the cushion, can see it when looking at the couch and make it impossible to find a place to be comfortable. Didn't do anything crazy with it, but long term, it was not worth it. Have to have some thick blankets on the cushions to make it anywhere near comfortable. Should have respected the fishhook on the 1 stars.

Helpful?6VB5S0UPQNHZ13613070068
Feb 17, 2021
Reviewer name: Ken Walker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect Compact Size

Sleeper sofa is perfect and compact! Fabric looks nice and cushioning is sturdy!

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

This is such a great sectional and we hope you enjoy! -The Abbyson Team

Apr 14, 2023
Reviewer name: Brenda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Hard as a rock

Left in my driveway not notified

Helpful?6VB5S0UPQNHZ13613070068
reply from Abbyson Living

Hi Brenda, the seating is firm on the Hamilton sectional, but it will soften with use. What you will find is that the seating will retain its supportive structure over time. FedEx generally delivers outside of the house. Sam's Club will be happy to work with you regarding solutions. - The Abbyson Team

Sep 3, 2021
Reviewer name: Vern
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sofa bed

I love my sofa bed, it is very comfortable.

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

Wonderful to hear, thank you so much for the feedback! Enjoy! - The Abbyson Team

May 28, 2022
Reviewer name: Roesler
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Outstanding Couch/Pullout bed.

Great Storage Sectional with Pullout Bed. Great Quality. Easy to assemble. Very Comfortable.

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

We appreciate you taking the time to write your review! Enjoy your new Sectional. We hope you choose to shop Abbyson again in the future. - The Abbyson Team

Feb 18, 2022
Reviewer name: Jr
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Does not look like it's presented

If I can give it no star I would

Helpful?6VB5S0UPQNHZ13613070068
reply from Supplier Response

Would you be able to provide details of what you are noticing? This is uncommon feedback and we'd like to hear more. Please feel free to reach out directly to our Customer Experience Team who can assist further with any issues you are experiencing at samsclub@abbysonliving.com - The Abbyson Team