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Customer reviews for Smucker's Strawberry Jam, 64 oz., 2 pk. for
Smucker's Strawberry Jam, 64 oz., 2 pk.
4.7 out of 5 stars
stars
3,854 ratings750 reviews
  1. 5 stars85% (3,267)
  2. 4 stars7% (279)
  3. 3 stars2% (87)
  4. 2 stars1% (49)
  5. 1 star4% (172)

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Showing 181-190 of 750 reviews
Apr 2, 2019
Reviewer name: JamSuperFan
1 out of 5 stars
1 out of 5 stars review

Say It Ain't So - You've changed my jam!

I buy this strawberry jam by the case. I have for ages. This time I get my case and ugh! What happened? I seriously had to turn the jar around to read the label to make sure it was my Smuckers. There are no strawberries and the jel tastes like chemically flavored filler. The texture is not even the same. I think that one single strawberry was used in my 48oz jar. I am heartbroken, as I use this on everything (pancakes, toast, biscuits, cake and crepe filling, homemade ice cream.....) I did open a 2nd jar to taste test, just in case, and no, it's a nasty new profit saving recipe. Please listen to your customers---you are losing money if your customers don't like your changed product. PLEASE go back to the old yummy jam we all fell in love with. Have a big ad campaign so we'll know because I will not be buying any Smucker's products unless it changes back. BTW, when I returned my jam, the gals at the customer service tasted it and also commented that it 'used' to be so good and the new jam is not.

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
reply from Consumer Care

Thank you for reaching out! We are sorry to hear your jam did not have that usual, delicious strawberry goodness. Please rest assured we have not recently reformulated our strawberry jam. We will be sure to forward your experience to our team.

Aug 12, 2023
Reviewer name: elizabethp4cbf
5 out of 5 stars
5 out of 5 stars review

My favorite Jam!

[This review was collected as part of a promotion.] The way this marries into a peanut butter sandwich on warm toast is undeniably delicious! I also love mixing this with lemonade to make strawberry lemonade! This jam is on the top of my list for jams!

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
Dec 1, 2015
Reviewer name: Grumpy51
5 out of 5 stars
5 out of 5 stars review

It is my new favorite

I had been using a different product for many years, because my husband does the shopping. Running out of that brand sent me to the store to get more, and I came home with Smuckers strawberry jam. I am sold! The flavor is more like the strawberry I want! I will continue to buy Smuckers. I understand you also have sugar free, my husband will love that! It even is yummy on vanilla ice cream.

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
Nov 25, 2020
Reviewer name: glenn
3 out of 5 stars
3 out of 5 stars review

Not as good as Members Mark

The Member's Mark Strawberry Preserves was the best I have ever had. It was made with small, sweet berries and natural ingredients. I loved it. But it has been replaced with Smucke'rs, which has a medium taste and something in it that tastes acidic. It's good, but only good. The Member's Mark Preserves that Sam's got rid of was the best i have ever eaten. And I have eaten a lot. Smucker's is just an average product. I will continue my search for something more like the one Smucker's replaced.

Helpful?6TI9POP47WRP13613020464
Mar 24, 2019
Reviewer name: Antique Gramma
5 out of 5 stars
5 out of 5 stars review

Strawberry Jam

I love Smuckers Strawberry Jam! The preserves have chunks of berries, and the jelly is too thin! The Jam however is the perfect consistency to spread on toast. The taste is so yummy! That’s all I buy is Strawberry Jam for breakfast. If I’m making danish with Crescent rolls then I use Strawberry preserves with the cream cheese because you need it thicker. Love, love, love Smuckers!

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
Apr 29, 2018
Reviewer name: Tweetybird
3 out of 5 stars
3 out of 5 stars review

Not what it used to be.

I have been buying Smuckers strawberry jam for years. For a while I have not been able to find any fruit in it, it is more like jelly. I do not want preserves. I do not want jelly. I'm sorry you changed it, and I also noticed you are using high fructose corn syrup. I guess I'll start making my own again. Not mad but disappointed.

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
May 24, 2018
Reviewer name: Srroot57
3 out of 5 stars
3 out of 5 stars review

Quality has dropped

For years we have bought 2 or more of the 32oz size. over the last couple of months the texture and spreadability has become more waxy. Has the ingredient formulation changed for the worse? We prefer the preserves; but, our local stores only handle the small jars. Hoping it will get better.

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
Mar 1, 2025
Reviewer name: StrawberryHillsForever
1 out of 5 stars
1 out of 5 stars review

Where Oh Where Have my Strawberries Gone?

I always loved Smucker's Jams and Preserves. Until now. The Strawberry jam didn't look the same. It is now an odd bright pink gel thickened juice. There was one small strawberry in the entire 32 oz jar. I did not buy it again. It was awful. Where, oh where have my little strawberries gone? Oh where, oh where can they be? With this jam cut short of berries, And the thick gel to fill out the bottle Oh where, oh where can they be? Sadly after a lifelong love of Smucker's I have found a new love. Farewell to thee. Oh where, oh where can they be?

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
reply from consumer

We greatly appreciate your loyalty over the years and are sorry to hear that our Strawberry Jam didn’t meet your expectations. Please be assured that the quality you described does not meet our standards either. We appreciate your honest feedback and are reaching out via email to learn more. We look forward to connecting with you soon.

Oct 22, 2024
Reviewer name: Strawberry Fields Forever
1 out of 5 stars
1 out of 5 stars review

Where have all the strawberries gone?

Where have all the strawberries gone? Hint: They are not in a bottle of Smucker's Jam. I'd give it zero stars if I could. I had several of the large bottles of Smucker's Strawberry jam that lasted me through the pandemic. Now in October 2024 I found the jam, if you can still call it jam, was much lighter in color and amounted to thickened fruit juice. There was one small piece of strawberry in a 32 oz bottle. That's it folks. Do yourself a favor and cook up your own jam as this is not jam but jelly. In all the decades I've been eating Smucker's I have never noticed such a huge change in quality. They think we won't notice? I won't buy it again.

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
reply from consumer

Thank you for your feedback regarding our strawberry jam. We’re sorry to hear the product didn’t meet your expectations. Please know that the quality you described does not align with our standards either. We appreciate the opportunity to receive your honest input and will be reaching out via email to learn more. We look forward to connecting with you soon.

Dec 19, 2019
Reviewer name: Gunner
1 out of 5 stars
1 out of 5 stars review

Cheep imitation

Actually my best smackers product was always blackberry jam with a real berries . But lately I got this strawberry jam , that’s looks like jelly something in the middle acidy and sweet taste , almost feels like diluted product where production cuts been maid with out reach taste of the fruits or texture . I Understand company try to make a jam spreadable but it’s really make you feel like product is made with fake ingredients

Review from Smucker's
Helpful?6TI9POP47WRP13613020464
reply from Consumer Care

Oh no! We are sorry to hear about the experience you had with our Smucker's Strawberry Jam. Our jam is made with a blend of crushed and pureed strawberries, but the consistency you are describing does not sound like our quality. We have reached out via email to gather additional information about your experience and hope to connect soon.