Dear Valerie,Thank you for your feedback, and we sincerely apologize for the issue you’re experiencing. This is not the level of quality and reliability we aim to provide, and we understand how frustrating this must be. Please reach out to us at 866-225-9723, and we’d be happy to assist you in resolving this matter.Best Regards, Customer Service Team at Shop Joe

Dear Thomas,We sincerely apologize for the issues you experienced with your unit. We understand how important it is for your snow thrower to perform efficiently, and we're sorry to hear that it did not meet your expectations. At Shop Joe, we value customer feedback and are always looking for ways to improve our products.If you need assistance or would like to discuss possible solutions, please don't hesitate to contact our customer support team at 866-225-9723, available daily from 10 AM to 6 PM EST. We're here to help and would appreciate the opportunity to make this right.Best Regards, Customer Service Team at Shop Joe

Dear Valued Customer,Thank you for your feedback! We completely understand that you're unable to rate the quality or performance of the Snow Joe 18-inch Electric Single-Stage Snow Blower just yet. We hope you'll get the chance to use it soon and that it meets your expectations when you do.If you have any questions or need assistance in the meantime, please don’t hesitate to reach out to us at 866-225-9723, available every day from 9am to 5pm EST.We appreciate your understanding and are here to help whenever you need.Best Regards, Customer Service Team at Shop Joe

Dear Shannette,We sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. The Snow Joe SJ618E Electric Single Stage Snow Thrower, 18-Inch, 13 Amp Motor includes a 2 year manufacturer's warranty and we are happy to replace it. Please contact our toll-free number is 866-766-9563 (Monday through Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.ThanksCustomer Service TeamSnow Joe + Sun Joe

Dear Valued Customer,Thank you for your response. We appreciate your feedback and will refer to your earlier note for more details. If there’s anything else you’d like to add or if you need further assistance, please don’t hesitate to reach out to us at 866-225-9723, available every day from 9 AM to 5 PM EST. We’re here to help!Best Regards, Customer Service Team at Shop Joe

Dear Walmart Customer,Thank you for your feedback. We understand your frustration that the Snow Joe SJ618E is now cheaper on Amazon. We are always working to provide our customers with the best possible prices, but sometimes there are factors beyond our control that affect pricing.We want to assure you that we are committed to providing our customers with excellent value for their money. We offer a wide range of products at competitive prices, and we back our products with a strong warranty. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 9am-8pm EST, Saturday and Sunday from 9am-5pm EST). We promise to do our best to make sure you are satisfied 100%.ThanksCustomer Service TeamSnow Joe + Sun Joe