Dear Valued Customer,We sincerely apologize that the product did not meet your expectations and did not perform as advertised. We understand how disappointing this experience must have been and regret any inconvenience it caused.Your satisfaction is very important to us, and we’d like the opportunity to assist you. Please don’t hesitate to contact our customer service team at 866-225-9723, available every day from 9 am to 5 pm EST, so we can discuss your concerns and explore possible solutions.Thank you for sharing your feedback—it helps us improve and better serve our customers.Best Regards, Customer Service Team at Shop Joe

Dear Mohamed,We sincerely apologize for the issues you’ve experienced with your Snow Joe 18-Inch Electric Single-Stage Snow Blower. We understand how frustrating it must be to deal with the lid coming off during use, and we’re truly sorry for any inconvenience this has caused.Your satisfaction is our priority, and we’d like the opportunity to make things right. Please don’t hesitate to contact our customer service team at 866-225-9723, available every day from 9 am to 5 pm EST, so we can assist you with troubleshooting, or exploring other solutions.Thank you for bringing this to our attention—we’re here to help and ensure you have the best possible experience with our products.Best Regards, Customer Service Team at Shop Joe

Dear Brendan,We sincerely apologize for the disappointment caused by your recent experience with our product. We aim to provide tools that make tasks like snow removal easier, and we regret that this was not the case for you.Your feedback is incredibly valuable to us, and we’d like to learn more about the challenges you faced to see how we can assist further. Please don’t hesitate to reach out to our customer service team at 866-225-9723, available every day from 9 am to 5 pm EST. We're here to help and committed to ensuring your satisfaction.Thank you for bringing this to our attention, and we hope to make things right for you.Best Regards, Customer Service Team at Shop Joe

Dear Valued Customer,So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are happy. At Snow Joe + Sun Joe we stand behind each product we manufacture. Our toll-free number is 866-766-9563 (Monday through Friday from 8am-8pm EST, Saturday and Sunday from 8am-8pm EST). We promise to do our best to make sure you are satisfied 100%.ThanksCustomer Service TeamSnow Joe + Sun Joe