The frame works well. I was missing one cotter clip and just rigged it instead of figuring out how to get a replacement. The USB ports are not high speed, so it will not be a quick charge if used. They are located under the frame, not on the side. In order to plug into the USB port you need to go by feel unless you're going to lay on the floor to look. Assembly wasn't too challenging, but definitely need 2 people due to weight with Queen size. Also if looking at for someone who would need the backup batteries, they cannot be left in place, so are basically useless unless you set it up where a person could connect up if power is out; otherwise, a more mobile person would have to do for the person. I just didn't connect it. The directions said if batteries are connected while electricity is on, it will ruin the bed frame.

The adjustable base is working fine. The poor guy had to deliver it by himself, so I helped and it is heavy. It's easy to set up. Has a lot of features for the price. I looked it over and they say a 750 weight limit but I would not want to test that from what I saw. That said, I wish I had bought one years ago. we love it. Ps. the iPhone app worked perfect like another remote.

I am very pleased with this unit. The backlots remote works very well. I especially like the head tilt function. It is probably why I bought the unit. It was fairly easy for a guy of 74 years of age to set up although it does take two people to set it inside of an existing bedframe not to mention getting it to the second floor up the stairs, the split king version that I have connect with just one plug-in to function as one unit. I cannot hear any other sound at all except for the bedding rustling as it Is functioning. At the time that I purchased this, it was $300 less than when I started looking at it. If you’re even remotely thinking about it pull the trigger now you won’t be sorry.

I finally caved and bought this bed base and the Members Mark premium mattress. The tilting headrest is definitely important in positioning for reading and watching TV. So comfortable! I’m sorry I waited so long to make up my mind to purchase it.

The most important part (the bed itself) is great. Does everything it is supposed to. However, if you expect to use the companion app don't get your hopes up. Even if you can figure out the Bluetooth Mac addresses for each side of the he'd you would have to select it each time you open the app. Once you try to select the Mac addresses (for those who don't know this is a unique alphanumeric address for Bluetooth devices) it will not connect. There is no pairing no wizard no nothing. The app flat out does not work. In addition it looks like a middle school project. Very disappointing in that regard. But, the bed works so that's good. Just had hopes of integrating bed control into my local home automation setup. Suppose if I want to do that I'll be figuring out how to programatically interact with the bed all on my own.

2 cervical spine surgeries later I decided to buy a bed base. This one has great reviews along with a decent price. It's easy to set up but you definitely need 2 people due to the weight of it. I've only had it a week but love it. Motors are quiet and remote is easy to learn. The phone app has no directions but you can figure it out easily. I haven't tried the USB ports yet but well pleased with everything else.

I bought this adjustable base bed frame (Queen size) about a month ago for use with a 12” thick memory foam mattress. I am so happy with my purchase! Shipping: super fast. They estimated 2 weeks for shipping, but it was delivered 2 DAYS after I placed the order! Assembly: this frame is pretty heavy but my husband was able to get it up the stairs. I think unpacking it is a 2 person job as it’s heavy and awkward to slide it off the cardboard by yourself. It took longer to tear the cardboard off than to set it up once it was out of the box. Function: the head and foot adjustments are great. We don’t use the pillow tilt option, but it’s there for those who need it. The remote lets you save 2 custom adjustments, so when you find your perfect head/foot levels you can save them. Massage: has 3 levels of vibration- I think it’s supoosed to be high/medium/low intensity, but it feels more like fast/medium/slow vibrate. The massage function lasts 10 mins before automatically shutting off (I think 20-30mina would be better, we usually restart the massage once or twice before falling asleep). We use it on the slow/low function because it feels a little stronger. I think our thick memory foam dulls the vibration. We are looking into a pocketed coil mattress, which I hope will allow the vibrations to transfer a little better. The reason I gave 4 instead of 5 stars for the review is because I think the massage needs to be longer and stronger. Noise: when you send a command with the remote, the bed makes a click sound signalling that the command is received. I don’t find the adjustments to be too noisy, but there is a whirring noise as it adjusts. The massage is loudish, but it’s a good white noise. The frame is very sturdy and doesn’t creak/thump/etc when getting on or off the bed. All in all I am thrilled with the value for the price. We looked at many mattress stores and a comparable base with all the same features averaged around $1,200-1,800. For just around $500 this is a steal and I highly recommend it!

I really love this adjustable bed. I use the remote feature on my phone as the actual remote is very easy to select the wrong settings. Do not buy the Member’s Mark 12-Inch Gel Memory Foam Mattress in Medium firmness for this frame. The mattress is so soft on the edges, I felt like i was going to roll off the side of the bed. i have to sleep in the middle of the bed to feel comfortable.

The product is great, but good luck with getting it delivered undamaged. After the third one, I gave up and asked for a discount for the damage and hassle, which they agreed to. Pretty good customer service. I really like the bed and needed it desperately for a medical condition. But, could have gone without the delivery complications.

it lowered our mattress about six inches. Wonder if you can order six more riser blocks. It takes some trial and error to get the right adjustment for both husband and wife. There is a night lite under the bed, my side blinks while my wife's side is constant: don't know if the light is defective or is if it supposed to be this way. However, I can't imagine that it should blink.