Thank you for sharing your thoughts on your recent Febreze Professional Sanitizing Fabric Refresher Refill. It may help to know this is a product made by our P&G Professional line, for help with it, please give our customer service team, in that office, a call at 1 (800) 332-7787. They're answering calls from 9 AM to 6 PM, EST, Mondays through Fridays.