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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 21-30 of 533 reviews
Apr 18, 2023
oldandquitemad
2 out of 5 stars review

Verified Purchase

Squeals Like a Pig

I found no assembly instructions in the box. Luckily I've assembled similar chairs. From the first use it squealed and screamed like an injured pig. I only have 35% of normal vision, but I finally found that the back of the chair is much closer to the left arm and is rubbing hard. I tried repositioning it several times, but it doesn't help. I applied LEXOL(R) between the sliding seat and back and the stationary arms and that quieted it down quite a bit. The right arm access door isn't attached straight and overhangs the outside of the arm. It was shipped to the house and I have no way to return it to the store inexpensively, I will live with it. The cup holders are out of level by about 6 degees, so be careful with full containers as they might spill.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hello, we’re very sorry to hear there’s issues with the item. Please contact us at upholsteryservice@trueinnovations.com and/or call 1-800-318-9669 so we may assist you further.

Mar 6, 2022
Jennifer D
1 out of 5 stars review

Verified Purchase

No.

It's cheaply made. Right when we got it, the right arm of the chair wiggles back & forth as if it is no longer attached to the frame of the chair. When I recline I can hear this spring noise like it's going to just break. I'm almost afraid to sit in it. I wish I could return it to be honest. In my opinion do not buy this chair

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi Jennifer! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 13, 2022
Ian K
5 out of 5 stars review

Verified Purchase

Even better than expected - Love it!

Super comfy, arrived quickly, and was very easy to set up. It works exactly as I imagined it would, but it is way more comfortable than I expected an affordable chair like this to be. Added bonus are the charging ports in the armrests, and just how deep those armrest pockets go!

Helpful?2SYPY0HFIELD13612812255
Apr 21, 2023
Ann
1 out of 5 stars review

Verified Purchase

Worst Delivery Service!

The worst delivery literally flipped it out of truck then flipped it 2 move times to get scan of delivery. Watched it on my ringer! Then the pick up was a mess since one of the 2 recliners was damaged with delivery. Got so upset with company (delivery & online overseas Customer Service) requested both chairs for pickup!

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for taking the time to leave feedback on your experience. I apologize for the bad service upon delivery. As the manufacturer, we have very little control over the actual delivery. We are available to assist you, and our customer service departments are not overseas. We have customer service representatives answering calls and emails in Irvine, CA and Tupelo , MS. Please reach out to us if you need further assistance.

Oct 1, 2022
Clayton Harrold
4 out of 5 stars review

Verified Purchase

Great chair with an error !

The chair is great except the right cushion is wobbly it isn't too bad now but I feel it won't do anything be get worse. If you can fix I would appreciate the help.

Helpful?2SYPY0HFIELD13612812255
Jan 23, 2022
Jan E
4 out of 5 stars review

Verified Purchase

Nice chair but issues with the right arm

It is a good quality chair however as mentioned in almost every previous review the right arm will not stay secure. Not sure why it is the right side only but this needs to be addressed

Helpful?2SYPY0HFIELD13612812255
Jan 28, 2023
squibb
4 out of 5 stars review

Verified Purchase

Comfy Recliner

Nice addition to our Living Room. Love having an electric recline option. Looks good and works well. Happy with my purchase from Sam's at a good price.

Helpful?2SYPY0HFIELD13612812255
Apr 19, 2022
Rob Berton
1 out of 5 stars review

Verified Purchase

Terrible Experience

The first chair did not work…the replacement was delivered in the rain, and left on the street which is 70 ft from my house and it weighs 150 lbs. when the rain let up got it in my truck and drove it to the store..

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! Thank you for leaving a review. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Dec 3, 2021
NA
3 out of 5 stars review

Verified Purchase

Quality is laking.

At best a 3 star. The first was broken. The second has alignment issues. The armrest lids are crooked. The screws were falling out due to being stripped at the factory during assembly. This one to will be returned soon.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Jan 24, 2023
Hannah
4 out of 5 stars review

Verified Purchase

Haunted but comfy

This chair is super comfortable and just plain cool. Very easy to set up. My only complaint is that it started making a creeeeeeeking noise whenever you lower the chair after only one week of use. Not sure what to do about it.

Helpful?2SYPY0HFIELD13612812255