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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 1-10 of 533 reviews
Nov 17, 2022
Dave
5 out of 5 stars review

Verified Purchase

Very impressed.

Very nice chairs. Wasn't expecting that much because of the low price and negative reviews but took chance because of all the features (power recline & headrest, USB charging ports, 110V outlets, hydraulic assist armrests, lighted cupholders). Everything works flawlessly on both chairs. They look great and hope to get many years of use out of them.

Helpful?2SYPY0HFIELD13612812255
Feb 27, 2022
feetfirst5
5 out of 5 stars review

Verified Purchase

Very comfy...great price

Very comfy...great price. Very comfortable chairs. They aech arrived in one box with two pieces in the box. You have to install the back onto the base. Very simple, no tools required. It takes two people to carry the box. I have been looking for this type of chair for awhile and they were all in the range of $1200 each. Whe I saw these Serta chairs for $399, I was unsure about the quality. After receiving them, I am pleasantly surprised. They feel very sturdy. They are also high enough that an elderly person can easily get up from them. There are 3 usb ports and two electric plugs. There is a separate switch for both the foot recline and the head. The cupholders are illuminated. I hope they hold up under use, but they seem pretty well built.

Helpful?2SYPY0HFIELD13612812255
Dec 15, 2022
Mark
5 out of 5 stars review

Verified Purchase

Great Value

I'm 6'5” 250 LBS, is the chair big enough. Yes it is. It's well built, comfortable easy to operate. Is it a perfect fit for my height no, but it's quite nice, and I fit in it. Yes my feet over reach the the end of it. Doesn't bother me. (It's really not a big deal.) if it was my bed then it would be different. I would recommend it , the price was very reasonable it's well built, and it can hold 350 Lbs.

Helpful?2SYPY0HFIELD13612812255
Dec 27, 2022
Lindamp
5 out of 5 stars review

Verified Purchase

Oh!! I love it!!!

I love this recliner! Its solid, its comfortable, it can recline in an almost flat position, the cup holders light up blue and there are USB ports in one of the arms and one on the side of the right arm along with the controls! The back of the recliner can be adjusted alone or with the foot rest. This is just what I needed after my stay in the hospital. It arrived well packed in a very large box. The only assembly is snapping the back into the chair! Super easy. Than just plug it in, choose your favorite reclined position and relax. Very well made and a great value for the money.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you so much for the great review! If you have any issues with the item, please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Feb 1, 2023
Modux64838966
5 out of 5 stars review

Verified Purchase

BEST RECLINER AND SO WORTH MONEY!

This theater chair has proven to be an excellent choice we made. My 20 something year old sons were wanted chairs in their rooms for video watching, gaming and just something comfortable and would fit in their rooms. We bought several others and returned. I found this one on display at Sam's and sat in it and knew this is what they would love..... Not only is it comfortable for me but my son's are both over 6' and they fit very well in these chairs. The armrest has a large storage area on both sides with electrical plug ins! Not only USB plug-ins, but electrical which they were very happy with. Head rest can be adjusted separately to whatever you need for your neck. That is a huge plus! Most recliners when in a certain position require a pillow behind the head. Not this one. It has a separate button to adjust it. I think that is such a smart feature to have. I'm so glad we found these and my sons say this is the best purchase they have ever made.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your review!! We are so happy that you love your new Home Theater Chairs!!

Jun 14, 2022
Momma C
3 out of 5 stars review

Verified Purchase

arms not made well

I only gave three because of the arm cubbies, the reviews talking about them i ignored, however they do move on you, and don't seem to hold up well. They chair itself is awesome in the fact its a nice firm chair in lieu of sinking into it goes, bought for my father, however I had to bring it to my home and buy him something else, because not very wide and he didn't like the firmness of it.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Oct 30, 2021
Aaron
2 out of 5 stars review

Verified Purchase

Nice chair… if you get a good one.

We bought six of these chairs for our home theater. It's a very comfortable chair, and although it's faux leather it doesn't feel cheap. I'm a tall person and fit in it just fine. Four of the six chairs were fine, but one had an armrest that was loose (able to tighten with a screwdriver) and another the armrest had torn off completely. We returned that one to the store, but the replacement recliner had a headrest that did not function. If it weren't such a hassle we would return that as well. All in all, it's a nice chair, but 3 of 7 chairs having issues is a sign of poor craftsmanship. You may get lucky to get a good quality chair, but you may be disappointed as well.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hello Aaron, thank you for taking the time to leave a review. Please contact at 1-888-240-1945 so that we can get more information to assist you better. Thank you.

Apr 21, 2023
Ann
1 out of 5 stars review

Verified Purchase

Worst Delivery Service!

The worst delivery literally flipped it out of truck then flipped it 2 move times to get scan of delivery. Watched it on my ringer! Then the pick up was a mess since one of the 2 recliners was damaged with delivery. Got so upset with company (delivery & online overseas Customer Service) requested both chairs for pickup!

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for taking the time to leave feedback on your experience. I apologize for the bad service upon delivery. As the manufacturer, we have very little control over the actual delivery. We are available to assist you, and our customer service departments are not overseas. We have customer service representatives answering calls and emails in Irvine, CA and Tupelo , MS. Please reach out to us if you need further assistance.

Dec 12, 2022
Satisfied
1 out of 5 stars review

Verified Purchase

Not worth the trouble

First, I want to say the chair was nice and comfy. But the mechanics are slow and the back broke off within 2 weeks of owning it. We work so thru the week we only used it a few hours an evening. It was made with thin plywood to support the back. Unless you are frail and 80lbs this isn't the chair for you.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your feedback and we're very sorry to hear the item has broken. Please reach out to us at upholsteryservice@trueinnovations.com and we'll advise steps on how to open a warranty claim.

Mar 6, 2022
Jennifer D
1 out of 5 stars review

Verified Purchase

No.

It's cheaply made. Right when we got it, the right arm of the chair wiggles back & forth as if it is no longer attached to the frame of the chair. When I recline I can hear this spring noise like it's going to just break. I'm almost afraid to sit in it. I wish I could return it to be honest. In my opinion do not buy this chair

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi Jennifer! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.