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Customer reviews for Serta Home Theater Power Recliner, Assorted Colors for
Serta Home Theater Power Recliner, Assorted Colors
4.2 out of 5 stars
stars1,187 ratings533 reviews
  1. 5 stars63% (744)
  2. 4 stars18% (211)
  3. 3 stars7% (84)
  4. 2 stars3% (41)
  5. 1 star9% (107)

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Showing 11-20 of 533 reviews
Feb 1, 2023
Modux64838966
5 out of 5 stars review

Verified Purchase

BEST RECLINER AND SO WORTH MONEY!

This theater chair has proven to be an excellent choice we made. My 20 something year old sons were wanted chairs in their rooms for video watching, gaming and just something comfortable and would fit in their rooms. We bought several others and returned. I found this one on display at Sam's and sat in it and knew this is what they would love..... Not only is it comfortable for me but my son's are both over 6' and they fit very well in these chairs. The armrest has a large storage area on both sides with electrical plug ins! Not only USB plug-ins, but electrical which they were very happy with. Head rest can be adjusted separately to whatever you need for your neck. That is a huge plus! Most recliners when in a certain position require a pillow behind the head. Not this one. It has a separate button to adjust it. I think that is such a smart feature to have. I'm so glad we found these and my sons say this is the best purchase they have ever made.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your review!! We are so happy that you love your new Home Theater Chairs!!

Nov 24, 2021
vbjazzin
3 out of 5 stars review

Verified Purchase

Theater recliner

While the recliner does everything it's touted to do, it is too small for my husband. He's 6'3" His feet hang over the footrest and his head tilts back over the top of the chair when reclined. Quality seems a tad bit below average, but we were in a crunch to get a new recliner so this will work until we can find a nicer one for the long haul.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! We are sorry that the Serta Power Recliner has not met your expectations. This product is manufactured by our licensed partner Lifestyle Solutions and they can assist you further. Please reach out to Lifestyle Solutions at 877-693-8866. Thank you!

Feb 22, 2022
MichaelW
3 out of 5 stars review

Verified Purchase

Serta has some work to do to improve

Comfortable enough but had to work on it. Found a plug kept disconnecting under the chair and a all chair functions would stop. Had to strap it together with zip ties. The two blue led rings around the cup holders were working but now have broken blue segments of light around them. The right lid for the arm storage is a little crooked. Not a biggie, but I didn't expect this from Serta. They need to clean up their act,

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Home Theater Power Recliner. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 14, 2022
Momma C
3 out of 5 stars review

Verified Purchase

arms not made well

I only gave three because of the arm cubbies, the reviews talking about them i ignored, however they do move on you, and don't seem to hold up well. They chair itself is awesome in the fact its a nice firm chair in lieu of sinking into it goes, bought for my father, however I had to bring it to my home and buy him something else, because not very wide and he didn't like the firmness of it.

Helpful?2SYPY0HFIELD13612812255
reply from Serta Team

Hi there! This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Mar 11, 2023
dc2hhi
4 out of 5 stars review

Verified Purchase

Good chairs, terrible delivery experience.

The chairs (we bought two) are very nice and comfortable and we love all the tech. A bit noisy as the chair goes up and down. However, delivery was spectacularly awful. It took 18 days to get both chairs.To their credit Sam's tried to keep us informed while every day FedEx told us the chairs were going to be delivered that day, and then there was some issue. And they also wanted someone to be home for the delivery - for 18 days! I did have a case open with Sam's and got good feedback and excellent help from Xander, a service rep. Finally when they came, FedEx dumped them at the garage door and didn't even ring the bell.

Helpful?2SYPY0HFIELD13612812255
Feb 4, 2023
Sams customer
1 out of 5 stars review

Verified Purchase

Not as described: faux leather & very dark gray

Advertised as leather. Box clearly states faux leather. Quite misleading and just an overall inconvenience to deal with the delivery, and then return of such a heavy, bulky item(s). Also, the grey color appears as nearly black, fyi for anyone curious.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hello, we're sorry you feel mislead, but the description of this item reads for a bonded leather, which is a mix of both fake and real leather.

Dec 14, 2022
TundraGuy
3 out of 5 stars review

Verified Purchase

Back broke after just 2 weeks.

Love the chair. It's comfortable BUT the back broke off while laying in it just 2 weeks from buying. I was sitting in it and suddenly the back went flat back because the two pieces holding the brackets that attaches the back to the base literally broke in half. I hope it was just a bad piece of wood but it looks like a bad design with a very weak place so be easy using it and hopefully you'll be fine.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Hi, we hate to hear the item has broken already. Please contact us at upholsteryservice@trueinnovations.com and we'll advise steps on opening a warranty claim.

Jan 17, 2023
Julia
1 out of 5 stars review

Verified Purchase

Very bad smell

Nice chair but the fumes are unbearable and instead of disapating, are only getting worse. I can't bear to sit in it. The smell gets on my clothes as well and makes me nauseaus.. It is going back as soon as I can hire someone to take it back downstairs.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your feedback. We are sorry to hear of your discomfort. Some off gassing is sometimes expected but it should definitely dissipate after a few days. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Dec 27, 2022
Lindamp
5 out of 5 stars review

Verified Purchase

Oh!! I love it!!!

I love this recliner! Its solid, its comfortable, it can recline in an almost flat position, the cup holders light up blue and there are USB ports in one of the arms and one on the side of the right arm along with the controls! The back of the recliner can be adjusted alone or with the foot rest. This is just what I needed after my stay in the hospital. It arrived well packed in a very large box. The only assembly is snapping the back into the chair! Super easy. Than just plug it in, choose your favorite reclined position and relax. Very well made and a great value for the money.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you so much for the great review! If you have any issues with the item, please don't hesitate to reach out to us at upholsteryservice@trueinnovations.com

Jan 26, 2024
Grandma Fun
2 out of 5 stars review

Verified Purchase

Great chair for a week

After a week of having this chair the recliner motor started squeaking. We are receiving a replacement next week. Hoping the new one will not do the same. Sam's has been great working with me to get the defective chair picked up and the replacement sent. Lots of phone calls.

Helpful?2SYPY0HFIELD13612812255
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call 1-800-318-9669.