Hi Umaa, It’s completely understandable to feel frustrated when a brand-new dryer doesn’t warm up the way you expect. Let us help you. I have shared a Samsung link below to help with your experience. The link has hyperlinks that can be visited for additional help. Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all Should you need more assistance with your dryer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1151565259 to help our team pull up your information. Leo

Hello, We understand that dealing with a dryer not drying completely can be frustrating. Let us help. The link below contains information on what to do when the dryer's heat is not enough to dry the clothes completely. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any). The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough You may also check page 44 of the user manual for other recommended actions if the dryer does not dry. https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking. Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149345217) to help our team pull up your information when you message us. Thank you. -Angelica

Hello Msam, We know how convenient it is to have a working dryer in our home, and we are glad to help you. I have shared a link below with steps to help with your dryer that stopped heating. Please check the embedded words for more details. Dryer has no heat at all https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all We'd be delighted to speak with you to assist with the dryer's door switch. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150163769) when you message us so our team can retrieve your information. Thank you. -Kimberly