Hello Msam, We know how convenient it is to have a working dryer in our home, and we are glad to help you. I have shared a link below with steps to help with your dryer that stopped heating. Please check the embedded words for more details. Dryer has no heat at all https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all We'd be delighted to speak with you to assist with the dryer's door switch. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1150163769) when you message us so our team can retrieve your information. Thank you. -Kimberly

Good day, We recognize how crucial it is always to have clean, dry clothes. Please click on the links below for helpful advice on how to get your dryer working properly. If your dryer's panel stays on after a cycle finishes or the drum light stays on even after you turn off the dryer, this is normal. What's normal is if the drum will continue spinning or the panel will turn off when you press power. This guide goes into more detail about how the dryer turns off. Samsung dryer will not turn off or stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01001990/ To ensure you're performing the proper troubleshooting steps, first determine if your dryer has hot air; then, we'll guide you through the steps to resolve your issue. Clothes are not dry after using the Samsung dryer: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Hello there, We understand how you may be feeling about this. We want to speak with you directly to provide support and see what options we can offer for your dryer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146584455) to help our team pull up your information. Have a great day. ^Camille