Customer reviews for Samsung 7.2 cu. ft. Electric Dryer w/ Sensor Dry forMember photos
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Broken from day one
the drier has not worked from day one. waiting on the 2nd repair visit. seems like repair people have little regard for samsung appliances. they are a joke in the industry and i'm sorry i did not research this better. go with whirlpool or maytag. i had both and they lasted for 30+ years without issue.
Hello Pocono, Thank you for reaching out. We appreciate you letting us know that your Samsung dryer is broken since day one. We apologize for the inconvenience the issue has caused you, especially with the repair people. It's not the experience we want you to have with one of our products, and we'll be glad to look into this. Attached is a link to our warranty page to learn more about the product's warranty coverage for reference. https://www.samsung.com/us/support/service/warranty/DVG45T3200W/A3 You may also reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144540266 -Angelica
Great Dryer
[This review was collected as part of a promotion.] This dryer is a huge improvement over my old one! The delicate cycle takes wrinkles out without drying the clothes. Towels and sheets dry nicely and again they are wrinkle free. I really like this dryer!
1 year later review!!! Doesn't dry well.
i was so happy to upgrade from our old maytag dryer. i seen this set and thought its quality would be comparable to other samsung products i have owned. i love the way it looks and its little chime when dry cycle ends. the problem is that my clothes are consistently damp. i almost always have to go over 1 hour extra dry setting and dry again to achieve regular dryness. it feels like it never gets really hot. i always clean lint out but it doesnt improve its functionality. my matching washer is giving me an error code already and this is almost literally to my date of purchase. so i'd say definitely get extra warranties as new products these days seem to be lower quality.
Hi Kash, We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter. I highly recommend visiting these links for basic troubleshooting steps: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ or https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/ You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime. https://www.samsung.com/us/support/answer/ANS00050526/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/DVG45T3200W/A3 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144357370 Thank you for choosing Samsung. Have a great day. -Trisha-
Doesn't dry well
[This review was collected as part of a promotion.] I bought this dryer 2 months ago to replace my dryer of 20 years. I was thinking it would have been a good dryer because of the brand. Unfortunately that was not the case I have to constantly put my close through multiple cycles before my close is fully dry. Sometimes I put a 1 hour cycle and it stops after 5 minutes. I wish I could have bought my dryer I had for 20 years all over again. I do not recommend this dryer.
We are glad to receive a review from a client like you, Oscar. If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps. Clothes are not dry after using the Samsung dryer. https://www.samsung.com/us/support/troubleshooting/TSG01000999 Cycles, settings, and features on your Samsung dryer. https://www.samsung.com/us/support/answer/ANS00051022/ Best laundry load size for your Samsung washing machine and dryer. https://www.samsung.com/us/support/answer/ANS00080262/ Also, you can check the model's user manual link below on pages 44-45. https://downloadcenter.samsung.com/content/UM/202210/20221029012020047/DV3200T_DC68-03784N-05_EN_CFR_MES_R.pdf You can also watch the video links below. Clean the moisture sensor on your Samsung dryer so it doesn't shut off early. https://www.youtube.com/watch?v=lwWeL5JYNNo What to do if your Samsung dryer isn't heating or drying? https://www.youtube.com/watch?v=LibK_OLFH4Q If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly
Nothing worthwhile
this dryer is terrible and does not dry my clothes. the technician stated i can't put too much or too little or the clothes won't dry. do i need to be a math mathematician to figure how much is too much or too little? also, it states i can connect to my phone for more options. it won't connect. although, the manual states to press the smart connect button, i don't see it on my model. the technician couldn't tell me how to use the manual settings. i'm ready to just donate the dry which is less than 90 days old because it's useless to me. i'm very disappointed. i was very loyal to samsung, including purchasing cell phones. i'm done with samsung.
I see where you are coming from. These are problems that would annoy anyone. Thank you for bringing this to our attention. To use the manual settings of the dryer. You just have to use the cyles like Time dry, Quick dry, and Wrinkle release. These cycles do not function off the dryer's sensor. On directions on how to use the Smart Care app, I'll provide the full directions here. If you want to read this yourself. You can find it in the manual on page 40. ^Pat Smart Care To enable this function, you must first download the SmartThings app at the Play Store or the App Store and install it on a mobile device featuring a camera function. The Smart Care function has been optimized for Galaxy & iPhone series (applicable models only). 1. When the dryer detects an issue to check, an information code appears on the display. To enter Smart Care mode, press and hold Temp. + Time for 3 seconds. 2. The dryer starts the self-diagnosis procedure and displays an information code if a problem is detected. 3. Run the SmartThings app on your mobile device, and then tap Smart Care. 4. Put the mobile device close to the dryer’s display so that the smartphone camera and the dryer face each other. The app automatically recognizes the information code. 5. When the information code is recognized correctly, the app provides detailed information about the problem with applicable solutions.
Clothes dryer heating issue
Do not buy Samsung vented gas dryer DVG45T3200W. I bought this dryer just over a month ago and have had drying issues since the first time I used it. My clothes, bed sheets, and towels are damp after using the dryer. Had two visits from Samsung Service Technicians informing to use Time Dry Function only and half a load. Clothes are still not dry enough at 60 or 120 minutes. Within minutes of drying contents are damp. I am wearing damp clothes, sleeping on damp bed sheets which has caused a fungal skin infection. Samsung has not made any changes to the dryer.
Hello, We understand the inconvenience of dealing with a dryer not drying the clothes correctly. Let us help. The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, error codes (if any), and a video to watch from start to finish. The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough You may also check page 45 of the user manual for other recommended actions if the dryer dries unevenly. https://downloadcenter.samsung.com/content/UM/202307/20230703161618935/DC68-03784N-05_IB_DV3200T_EN_R_230703.pdf Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features. The best laundry load size for your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung dryer: https://www.samsung.com/us/support/answer/ANS00051022/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147223123) to help our team pull up your information when you message us. Thank you. -Angelica
Hot and ready!
[This review was collected as part of a promotion.] I purchased this dryer along with the washer amd man this was a great addition. I was using a 15 year old dryer before this one and im glad I switched. This thang get your clothes dry, hot and ready! Very spacious inside to handle King size bedding and evenly drys everything. The ling capture is easy to maintain and clean. The timer on the display is a big help to pair with the washing load. The wrinkle release comes in handy for those last minute preps when you don't have time to iron and its quite and sound during operation. Great buy and purchase!
Verified Purchase
Very quiet dryer!
The dryer works great and has many drying options.
Not American standards 0/5 very poor
It's west of money it stops working after one year and they ask me 350
Hi Sunday, We understand that this experience is different from what you anticipated with your dryer. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1151414404) when you message us so our team can retrieve your information. Thank you. -Kimberly
GREAT FEATURES
[This review was collected as part of a promotion.] Purchased 2 months ago and it's awesome, great buy for my home.