Hey there! We appreciate you sharing your experience regarding your LG washer. Nothing beats the joy of washing clothes, particularly when the atmosphere is calm and peaceful! We recommend making sure the washer is leveled, and we also advise repositioning the laundry in the drum. Depending on the items being washed, laundry can sometimes become tangled together on one side of the washer, causing the unit to become unbalanced. You can find more information here: http://spr.ly/6423UTasN. We want to look into the leaking further, so please private message us on social media @LGUSSupport with your contact information. We'll be happy to help you out with this! ^Joslyn

Hey there. We understand how crucial your washing machine is to your household, and we are committed to providing all the assistance we can. For resolving balance errors with your front load washer, please ensure the appliance is positioned on a stable and level surface. Verify that all shipping materials have been removed. It is crucial to distribute the laundry load evenly, particularly avoiding the washing of heavy items in isolation. Should the problem persist after these adjustments, run a spin cycle. Send us a private message on social media @LGUSSUpport with your contact information, and we will assist you. We are here and ready to help. ^ Diego

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane

Hi, JayRivs. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Washer (WM4000HBA) model has been a great addition to your home and that you’re enjoying all its features—especially the convenience of controlling it through your phone using Wi‑Fi. This unit is a stunning high‑efficiency front‑load washer designed for powerful cleaning, large capacity, and smart connectivity through the LG ThinQ app, making laundry easier and more efficient. To keep it performing at its best, we recommend running the Tub Clean cycle regularly to maintain freshness and optimal wash performance. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hey, there Linda! Thank you so much for taking the time to share your feedback on your washing machine with us. We're constantly striving to improve our designs, and your insights mean a lot to us. Remember, we're always here for you! If you ever need assistance, feel free to reach out to us on social media at @LGUSSupport. ~Ivy